Planner

3 months contract with a Southeast London based Local Authority

Job Summary:

Support effective service delivery to residents and corporate client.

To ensure all work is completed within target date/time.

To ensure communications are timely and accurate on progress of work.

To continuously check operative s diaries to ensure maximum productivity.

Key Duties/Accountabilities:

To ensure that the trades person communicates in a timely and accurate manner about the progress of work in order to schedule their work in view of tenant s requirements.

Ensuring operatives diary are fully up to date including holidays sickness training meetings etc.

To continuously check operative s diaries to ensure maximum productivity can be achieved within their set targets and that repairs are completed where possible on the first visit.

To reschedule jobs in the event of any unplanned absence of a tradesperson and to contact the tenant directly to agree any changes.

To communicate any changes /updates with tenants via telephone email letters or text and in a nonmobile environment with the tradesperson.

To deal with any complex scheduling situations should that arise also to communicate with delivery managers and supervisors regarding matters of work quality timeliness and potential HR issues concerning the trades persons.

Communicate with the call centre and customers regarding any changes and Issues.

To use all policy and procedural processes to monitor and update all functionalities relating to the Housing V5 and DRS Scheduling systems for job progressing through to completion including all necessary liaisons with all interested parties relating to works.

Essential Experience Required:

Must be an experienced Planner preferably in a Local Authority/Housing Association environment previously.

Additional information to note:

Please note that this post is based at Birchmere Business Park Eastern Way Thamesmead SE28 8BF. Whilst training there will be no hybrid working. After training 2 days Working from home and 3 in office.

The closing date for this position is ASAP!