System Specialist

Direct client System Specialist Harrisburg PA Onsite

Position Description: This position is responsible for providing desktop and end user support for the Department of Labor & Industry (DLI) which consists of approximately 4000 users. This position supports the Daily operation of several bureaus within the DLI HQ building at 651 Boas Street in Harrisburg.

Skills: The skill level of this position requires the ability to act independently work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks including troubleshooting of the Windows and Mac operating systems COTS applications as well as numerous inhouse developed applications VPN connectivity issues VDI connectivity issues software removal and installation hardware replacements and distributions printer setups basic networking issues imaging desktops/laptops and working with vendors to coordinate onsite repairs.

In addition to all the laptop and printer deployments the technician in this position has resolved 8090% of the incident tickets assigned which sometime involves working with vendors working with other IT teams and especially users when handson is required.

List of Skills:

1. Thorough knowledge and use of ServiceNow or understanding of asset management system

2. Expert knowledge and use of Windows OS and O365 Office products

3. Excellent customer service awareness and communication skills

4. Excellent troubleshooting and problemsolving skills

5. Knowledge of hardware desktop printer scanner video

6. Knowledge of software installation patching and troubleshooting

7. Knowledge of imaging workstations using MDT and/or SCCM

8. Ability to transport/lift boxes/equipment

9. Ability to work independently and as a member of a team

10. Knowledge of VPN setup support and install

11. Able to resolve technical issues with users over the phone

12. Knowledge of active directory users and privileges

13. Knowledge of wireless workstation setup and support

14. Ability to think and act under pressure

15. Good organizational skills

16. Excellent professionalism