Telecom Subject Matter Expert - Contract Management

• Provide subject matter expertise during negotiations and review all vendors contracting documents.
• Review vendors contract amendment responses attachments and servicespecific terms and conditions (SSTP). Analyze and provide recommendations/solution options on how the City should proceed.
• Maintain and orient City users to Telecom Enterprise Agreement (TEA) contract guidelines procedures and templates.
• Conduct price benchmarking SLA negotiations and telecom terms/conditions verification against the marketplace and main agreement.
• Review vendors responses and provide document analyze and assist in negotiation and resolution of billing contractual and operational issues between the City and vendors.
• Draft contractual updates and amendments for both new and existing services.
• Review and comment on all contractual updates provided by vendors or OTI Legal Department. Work with vendors on behalf of the City to ensure that terms conditions and rates proposed in updates are in the best interest of the City.
• Prepare telecommunicationsrelated issue and status logs/reports.
• Review vendors reports for completeness and accuracy and validate that service levels are met.
• Manage the Citywide Telecom Enterprise Agreements including contract management amendments renewals contract max increase and changes orders to add/amend services in the form of SSTP and update the contract attachments.
• Oversee the Citywide initiatives related to telecom services including discontinuance of services and migration copper to fiber replacement optimization and cost savings/avoidance and assist with services transition to IP/NexGen services.
• Report and aggregate the Citywide telecommunications services and create monthly reporting dashboards Key Performance Indicators (KPIs) and presentations for executives and outreach/letters to vendors and telecom stakeholders.
• Oversee and assist in Citywide TEA inventory maintenance portal management circuits and rate/MET pricing review/analysis data consolidation and coordination.
• Support telecom operation audit/reporting billing and Telecom Expense Management activities.
• Assist OTI Legal with any requests responses or correspondence with the FCC and PSC. Collaborate with stakeholders to identify and prioritize requirements for new services and solutions.
• Promote adherence to project and implementation schedules and contribute to overall successful project outcomes.
• Apply business technical and industry knowledge sharing insights with the team and City users to promote continuous efficiencies and improvements.
• Provide knowledge transfer and user training on telecom and contractual functionalities tasks processes reporting and analysis techniques to ensure effective resource utilization.
• Act as a source of knowledge in areas of supply chain best practices and methodologies.

Candidates without the following mandatory qualifications will not be considered:

1. 12 years of telecom experience.
2. Telecommunications subject matter experience/expertise in voice data managed and wireless services with 12 years of experience.
3. Extensive project management experience including the development and execution of project processes tracking and reporting documentation risk mitigation and communications plans resource requirements staffing roles and responsibilities.
4. Telecommunicationssector experience at a largescale enterprise and/or City/Government agency.
5. Knowledge of public safety NG911 and Telecommunications Service Providers operations and finance.
6. Senior Telecommunications professional/Subject Matter Expert (SME) with extensive indepth knowledge of the industry marketplace and landscape.
7. Extensive knowledge of wireless and wireline services entrenched in the competitive telecom industry evolution from TDM to VoIP and wireless.
8. Sharp problem solver with keen decisionmaking and crisis management skills.
9. Proficient at conveying complex contractual and technological concepts in a simple and compelling manner to nonsubject matter experts.
10. Identified opportunities for profitable unilateral and bilateral business relationships by negotiating complex longterm agreements for backbone local access voice data wireless interconnections collocation node accommodation managed services and SLAs to minimize risk meet business requirements contain costs and increase market share.
11. Managed cost reduction initiatives with master agreements of more than $1B.
12. Excellent oral and written communication skills and database skills.
13. Proven ability to work effectively with professionals and specialists in various fields including law accounting finance auditing and business process engineering.
14. Advanced knowledge of Microsoft Office applications including Word advanced Excel PowerPoint Project Access Visio SharePoint and Outlook.
15. Experience with City government entities and organizational structure.
16. Experience with Public Safety and NYC Telecom missioncritical services.

• Knowledge of/experience with Telecom Expense Management ServiceNow Req/PASSport systems.
• Handson experience telecom certifications PMP ITIL and strong written and verbal communication skills.
• Knowledge of/experience with City procurement rules and procedures and contract management procedures.
• Strong organizational analytical and time management skills.
• Ability to handle multiple tasks at one time and maintain a strong attention to detail.