Assistant General Manager - Arlington Heights

At Tricoci Salon & Spa we believe in the power of beauty selfcare and a sense of belonging. Were a leading name in the beauty industry offering an experiential space where our clients and team members can discover their best selves.

As an Assistant General Manager you have the entrepreneurial spirit to grow the business attract and retain a diverse and innovative team build a strong community and ensure exceptional client service in a fastpaced environment while executing results at a high level. You will be responsible for providing outstanding leadership within your Salon and Spa location to foster an inclusive respectful and fun working environment. You will lead with the General Manager the Salon & Spa by ensuring exceptional guest services in a fastpaced environment.

Here are some highlights of what you will be doing in this role:

• Responsible for the daytoday operations of the entire Salon & Spa including:
  • Outstanding guest service expectations
  • Organizing the day/week/month (scheduling)
  • Conduct daily walkthroughs
  • Cultivate and maintain the Tricoci culture of community trust innovation development and growth opportunities.
  • Driving sales goals in both services and products
  • Troubleshooting as changes happen throughout the day.
• Manage your business through key performance indicators (KPIs) and P&L ensuring overall profitability of the location.
• Effectively communicate job responsibilities performance expectations guest service standards and company policies/guidelines to all team members.
• Perform opening and closing duties as needed following established procedures.
• Review and prepare weekly work schedules and approve service schedule changes and requests for time off to ensure adequate coverage.
• Conduct sales audits monitor sales data and prepare bank deposits.
• Assist in the recruitment and training process for team members.
• Maintain standards to ensure safety and maintenance and compliance with all state licensing and health requirements.
• Perform various administrative functions and tasks as assigned by the General Manager.

Here are some of the skills that we are looking for:

• 3 years of management experience in a highvolume retail beauty/spa or retail or service environment.
• Strong organizational skills and attention to detail with a focus on results.
• Strong communication excellent communication skills and organizational skills.
• Ability to multitask and thrive in a fastpaced high energy and evolving environment.
• Proven analytical problemsolving and decisionmaking skills to handle critical situations utilizing good judgment and professionalism.
• An aptitude for creating and maintaining an environment of collaboration and teamwork.
• Time management skills with the ability to set clear goals communicate goals and provide feedback/coaching monitor productivity goals and evaluate results and meet deadlines.
• Motivated selfstarter who can work independently and be a team member within the company.
• Flexible and available to work varied shifts including evenings and weekends.

The following is required for this position:

• Standing or walking in the Salon & Spa for prolonged periods of time.
• The ability to lift up to twentyfive pounds.
• Regularly reach bend squat and other physical movements.
• Regularly exposed to scents odors or fumes from various treatments.

Why Youll Love Working With Us

• Comprehensive Medical/Rx insurance with virtual visits available for your wellbeing
• Dental and Vision insurance
• Company matching 401(k) Plan
• Health Savings Account (HSA) with generous employer match
• Flexible Spending Account (FSA) for health dependent and commuter benefits
• 100% employerpaid Basic Life insurance option to purchase supplemental coverage for you and your family
• 100% employerpaid Longterm disability insurance (LTD)
• Shortterm disability (STD)
• Critical Illness Group Accident and Hospital Indemnity insurance available
• Paid Time Off including Vacation Holidays and Paid Leave
• Wellness benefits including EAP with 5 free sessions (per situation)
• Growth opportunities within a diverse inclusive and fun working environment!

*Health insurance and 401(k) available after meeting eligibility requirements.

Tricoci inspires confidence within every client by catering to the unique needs of every individual providing an experience that is anything but ordinary. Visit for more information and follow us on Instagram @TricociOfficial.

Tricoci is an equal opportunity employer. All qualified applicants are considered for employment without regard to the persons race color religion national origin sex sexual orientation age marital status veteran status disability or any other characteristic protected by applicable law. Tricoci makes reasonable accommodations during all aspects of the employment process including during the interview process. It is our commitment to create an inclusive environment for all employees.