NOC Engineer

Inbound Talent is recruiting for a NOC Engineer position for a client based in the Bathgate area.

This is a rare opportunity to get in at the early stages of a Network Operations Centre development.

Please note: This is a night shift role. The successful candidate will be expected to work evenings and nights.

Job Type: Fulltime

Salary:a year

Experience: Proven NOC experience (2 years)

Work Location: In person

Schedule: 12 hour shift / day shift / night shift

Supplemental pay types: Yearly bonus

Benefits:

• Private medical insurance
  
• OnSite parking
  
• Company pension
  

The Company:

The client is a worldclass telecommunications company with a proven track record of delivering innovative solutions to a global clientele. As a leading provider of Private 5G Business Services and Low Earth Orbit Satcoms through a premium partnership with Starlink the client is at the forefront of the industry pioneering new ways to deliver cuttingedge communication services to businesses around the globe. They believe that with the right technology businesses can transcend boundaries foster seamless communication and ultimately achieve their fullest potential.

The Role:

The clients Network Operations Centre (NOC) is seeking an experienced NOC Engineer to join the existing support team. The successful candidate will be part of a Night Shift Team initially working shifts from 6 pm to 6 am on a 4 nights on 4 nights off schedule. A rotation including day shifts will be implemented in the future but the position will involve night shifts only for the first 612 months.

Responsibilities:

• Efficiently and effectively resolve networking incidents and problems maintaining client satisfaction while complying with Capita Network Services policies procedures and best practices.
  
• Collaborate with both Network Engineering and Service Delivery Teams to deliver bestinclass service across a critical client base.
  
• Serve as the first point of escalation for customergenerated calls.
  
• Log faults and service requests on the Zoho CRM system.
  
• Perform initial diagnostics and aim to resolve over 95% of all faults and requests.
  
• Work within strict SLAs to provide timely resolutions to customers.
  
• Ensure all support requests are up to date at the end of each shift and hand over any outstanding issues to the incoming shift staff.
  
• Keep customers informed of fault progress and regularly update the system.
  
• Configure and troubleshoot faults on Starlink Systems Private 5G switches routers and modems. Experience with Ubiquiti solutions would be advantageous.
  
• Liaise with 3rd party engineers/SMCs on the phone to work towards fault resolution.
  
• Provide support and perform remote configurations and link checks for field engineers.
  
• Actively monitor the networks using the network monitoring system.
  

About The Candidate:

• Proven NOC experience or background in supporting enterprise networks ideally holding or working towards a Cisco CCNA qualification or demonstrating equivalent experience (desirable).
  
• Eligible for SC Clearance.
  
• Ability to provide technical support while delivering excellent customer service.
  
• Experience with Low Earth Orbit solutions would be advantageous.
  
• Experience dealing with 3rd Party Suppliers and escalating issues as appropriate to ensure timely resolution across a wide range of technologies.
  
• Proven knowledge of working in an ITIL service environment and adhering to strict SLAs.
  
• Ability to deliver consistent performance in a highpressure environment with excellent attention to detail.
  
• Excellent communication skills.
  

The ideal candidate should possess proven experience in NOC operations and supporting enterprise networks, along with a background in networking. Holding or working towards a Cisco CCNA qualification is desirable. They should demonstrate proficiency in fault resolution, customer service delivery, and technical support, with a focus on maintaining client satisfaction within strict SLAs. Additionally, experience with Low Earth Orbit solutions and third-party supplier management would be advantageous. The candidate should be capable of working effectively in a high-pressure environment, adhering to ITIL service standards, and communicating efficiently with stakeholders.