Training Facilitator

Capitol Bridge LLC is currently seeking a full-time Training Facilitator to support our training function for an important government project. As a Training Facilitator, you will be responsible for delivering and assisting with the training programs that will improve the effectiveness and success of our employees. The Trainer should be a professional with Customer Service and/or Call Center experience. Their focus will be on the development of new employees in their specific roles and the professional development of current staff.

This schedule is as follows:
This is a seasonal position, on-site, and the contact center hours of operation will vary by location but generally are: 6:00 AM to 12:00 AM EST, Sunday through Saturday (7 days a week).

Location: On-site, El Paso, TX

Pay and Benefits:
Base rate: $23.97hourly

Duties
• Secure and set up the training classroom and/or plan virtual training events.
• Prepare training resources and agendas.
• Deliver training to all levels of staff.
• Conduct regular training activities to ensure compliance with company projects, policies, and laws.
• The ability to quickly acquire understanding of the curriculum and topics of each training topic.
• Conduct activities and exercises based on the training curriculum needs.
• Distribute and analyze training feedback surveys.
• Monitor employees’ post training performance.
• Provide coaching/mentoring in regard to performance and quality metrics.
• Hold refresher sessions as needed.
• Communicate consistently with management in regard to attendance, behavior or other issues as needed.
• Have a high degree of flexibility.
• Assist other departments during periods of high activity.

Required Qualifications & Experience:

• 3-5 years customer service experience within a call center

• I year Training Experience within the last 5 years.
• Strong proficiency in Microsoft Word, Excel, PowerPoint, and Office 365 Suite.

• Bachelor's Degree, preferred

Expected Skills:
• Excellent presentation and public speaking skills
• Excellent interpersonal, communication (written and oral), organizational and time management skills.
• High attention to detail.
• The ability to work independently, collaboratively, and effectively in a fast-paced environment.
• The ability to adapt and improvise in instances of abrupt change.
• Ability to manage multiple tasks, including scheduling and monitoring employee progress.

About Capitol Bridge 
Founded in 2012, Capitol Bridge is based in Arlington, Virginia and is a SBA 8(a) Certified Small Disadvantaged Business with proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews. 

Reasonable Accommodation
If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement
Capitol Bridge LLC. is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice 
We communicate with applicants by text in additional to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.