Technical Support Specialist French Speaker

Exciting Opportunity: Technical Support Specialist at EVA Global

EVA Global is hiring EV chargers 2.Lvl Technical Support Agents

EVA Global started the customer experience revolution in the Emobility industry in 2017 by enabling any business to offer superior charging opportunities to its customer base and maximize the uptime and availability of the charging network. Today EVA Global is the champion of customer centricity connecting its clients to more than 1.5 million drivers over the telephone chat email message video social channels and communities all over the world. The company was established in 2017 to accelerate the transition to a cleaner transport system from the front lines.

POSITION OVERVIEW

We are now looking for passionate 2. Lvl Technical Support Agents to join our global team.

In this position you will be responsible for the operation of different electric car charger hardware by following standard preestablished procedures. You will be responsible for diagnosing troubleshooting and resolving customer issues in an accurate and timely manner and for coordinating and supporting the Service teams when repairing onsite issues.

Collaborating with both L1 support and L2 support this position is essential for the company to maintain the top place it currently has in Emobility. You have the opportunity of being part of a company and a team that will help make the world greener and cleaner.

WHAT DO WE OFFER

Amazing work environment.

A young and passionate team with a great team spirit

Clear opportunity to evolve and grow fast in the company structure and ladder.

A driving career with plenty of career opportunities and selfdevelopment

An opportunity to work in a dynamic industry that impacts the development of a clean and efficient transport system.

Competitive salary package

QUALIFICATIONS

Fluent in French and English another language is a plus.

General electrical knowledge.

Familiar with general electronics design and processorcontrolled devices.

Strong analytical analysis and problemsolving skills.

Computer skills from a user perspective

Understanding process flows is a plus.

Ability to maintain your enthusiasm & drive during high pressure periods.

Ability to work in a fastpaced startup environment deal with fuzziness and things that constantly change.

Strong communication and organizational skills being able to provide stepbystep technical help both written and verbal

Knowledge of electrical car chargers and OCPP protocol is a plus.

Problem investigation and debugging skills are a plus.

Experience of working with Customer Support Teams is a plus.

KEY ACCOUNTABILITIES

Take ownership of customer issues and see problems through to resolution.

Research diagnose troubleshoot and identify solutions to resolve customer issues.

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal and external teams.

Provide prompt and accurate feedback to internal and external customers.

Prepare accurate and timely reports.

Document knowledge in the form of knowledge base tech notes and articles

Support the charger fleet across multiple time zones (might involve shifts and/or weekend)

Follow the SLA for issues with respect to the severity.

We are excited to receive your application and get to know you better!

EVA Global is an equal opportunity employer. We do not tolerate any forms of discrimination on the basis of race color religion marital status age national origin ancestry gender sexual orientation identity or expression. We are proud to have an exceptional multicultural team and all matters relating to employment are based on merit competence and commitment to our company culture and ethics.