Role Statement:
To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient manner to ensure customer satisfaction.
Key Responsibilities :
- Welcoming and greeting guests warmly as they enter and putting them on a waiting list as necessary
- Communicating accurate wait times
- Managing the seating arrangement by allocating guests to tables and getting them seated in the correct table
- Seating guests and distributing menus
- Walk guests to their table and ensure they have menus to start perusing before a waiter or waitress takes over
- Light cleaning around the restaurant (like wiping down menus and tables)
- Engaging with guests to ensure they re happy with meals drinks and the overall service
- Respond to complaints and helping to resolve them or escalate them to the supervisor or Restaurant Manager
- Answering phone calls and taking reservations
- Mastering all Menus to be able to assist with any guest queries
- Listening to and answering guest questions concerns and enquiries
- Confirming the correct meal plan for guests entering the restaurant
- Taking orders posting bills and serving guests
- Following up with delayed orders with the Kitchen staff
- Taking care of the kids and young children for safety and orderliness in the restaurant.
Requirements
- Diploma in hotel Management or equivalent
- 1 years experience as a waitress or hostess
- Exceptional listening and communication skills.
- A polite engaging personality.
- Commitment to customer satisfaction and service excellence.
Diploma in Hotel Management/Front Office Management or equivalent 3+ years experience in an equivalent role with a rated Hotel Exceptional listening and communication skills. A polite, engaging personality. Commitment to customer satisfaction and service excellence.