L2 Network LANWAN Engineer

Role: L2 Network LAN/WAN Engineer
Location: Santa Clara CA onsite

Job Description:

• Work with different types of Ethernet and fiber Cables . Follow cabling standards (TIA568 standard) & fiber testing equipment
• Under break fix activities repairreplace faulty equipment and software to the applicable OEM recommendation peripheral cabling (E. g patch cables used to connect wall blocks line interface units etc.)
• Tasks to be performed by FSO under onsite MACDS are below

• Add/remove CSU/DSU
• Add/remove out of band access devices/modems
• Add a router switch firewall or its modules and cards (chassisbased or nonchassis based)
• Rogue device identification (tracing the cable from the switch to the end location)
• Wiping configs

• Use MS Visio to create applicable documentation and security and network related knowledge to perform these tasks (e.g. network diagrams CMDB data compliance documentation DNS records Change records)
• Perform Site surveys (including wireless LAN site surveys) to capture all inscope equipment and related peripheral Equipment located at a Site and to ensure all Site documentation is accurate and uptodate and conducted in accordance with client and OEM standards.
• Provide support to network & security devices unracking packing installing and shipping equipment to multiple locations.
• Work on switches types like Access Switch Core Switch Server Farm Switch Distribution Switch
• Perform RMA process

• Replacing network hardware
• Label patch cords
• Unrack defective hardware
• Install RMA hardware into the Rack
• Repatch copper and Fiber cables
• Upgrade the hardware with JJTS standard code / IOS
• Complete UAT testing
• Ship back the old hardware

• Replace or install new network hardware

• Need to work with tools they will need to use to perform FSO work

• Screwdriver
• Laptop
• Hotspot
• Console Cable
• SecureCRT or PUTTY software
• Working knowledge of WebEx / Skype / Teams and AWS

• Perform troubleshooting on WAN/LAN/WLAN network/Contact Center network devices
• Perform wireless LAN survey for breakfix with proper equipment & training
• Local contact point for escalated / aged / outstanding incidents & iTASK
• Local point of contact to follow up with NOC and local vendors (e.g. Telco cabling etc)
• Coordinate and manage communication with SDL and J&J Network Team (e.g. incident update)
• Follow up and support on operation team open RITMs
• Support other initiatives like TLM Capacity Release Problem management
• Network equipment inventory and spares management (e.g. supporting / coordinate Physical inventory count)
• Run reports from Network Tools (e.g. LogicMonitor Netscout Tornado Prime etc) for Network CI as required
• Perform CSR / MACD / Project work as FSO
• Support HCL Network team whenever & wherever required like troubleshooting knowledge sharing badging site visits assisting at site/remotely mentoring resources training and others
• Other Field Services activities as per business requirement & emergencies at all times

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