Hybrid (24x onsite/month in MOA Pasay) Night shift
Qualifications
- College Degree in Computer Science Economics Mathematics or Business Administration
- 2 years of data analysis & data processing experience
- Strong mathematical and analytical skills
- Advanced Microsoft Excel (Power User) Access and PowerPoint are required (2 years of VBA working knowledge is a must).
- Must be an expert in Pivot Tables and advanced nested formulas
Computer skills: MS SQL and VBA for Excel and Access are required
- Has experience in clientfacing roles
- Experienced in detailed operational data reconciliation
- Experienced at capturing and analyzing relevant data for formulating recommendations
- Ability to summarize information utilizing charts and graphs using MS PowerPoint or Dashboard tools
- Excellent written and verbal communication and the ability to work with customers
- Multitasking and deadline orientation are essential
Ability to work in a fastpaced dynamic environment - Dependability and the ability to maintain utmost confidentiality in dealing with business information
Job Description:
- Collect and document business requirements for projects including training on support activities for operational process and business improvements/automation efforts.
- Facilitate process workflow modeling to collaborate on process improvements automation capabilities and clearly defined endtoend use cases.
- Develop implement and execute operating procedures
- Identify issues and risks and participate in problem resolution
- Bring inconsistencies and problems to the attention of management.
- Work closely with Client Service Operations Enterprise and other internal Customer departments.
- Review data sources and reporting for accuracy and completeness.
- Utilize Microsoft Office and other data management applications to automate reporting and analysis.
- Conduct data acquisition prep and analysis as a business need arises.
- Assist in implementing and tracking key performance indicators (KPIs).
- Design and develop and assist in preparation of recurring and adhoc analyses/reports.
- Ensure data integrity for all standardized and customizable reporting.
- Evaluate/design new and existing macros queries dashboards and report/automation logic.
- Other ad hoc tasks or activities associated with the Platform Ops support function and/or tasks within the capability and pay grade of the team member as may be assigned.
Remote Work :
No