Account Manager
Account Manager
Posted on :
21-05-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Account Manager
Remote working (Midlands based)
£32000 £40000 base salary (depending on experience) plus commission
Role overview
The role holder will maintain and strengthen relationships with their existing client portfolio of legal property professionals and ensure retention by providing consistent and excellent communication and service. This will include keeping clients updated with service changes arranging and attending client review meetings (face to face and online) supporting clients with training and queries and identifying any threats and taking appropriate action to resolve issues and retain clients.
They will identify upsell opportunities from additional users within their existing client portfolio upselling both products and services and also identify win and retain new clients.
Key responsibilities
Role holder requirements
Remote working (Midlands based)
£32000 £40000 base salary (depending on experience) plus commission
Role overview
The role holder will maintain and strengthen relationships with their existing client portfolio of legal property professionals and ensure retention by providing consistent and excellent communication and service. This will include keeping clients updated with service changes arranging and attending client review meetings (face to face and online) supporting clients with training and queries and identifying any threats and taking appropriate action to resolve issues and retain clients.
They will identify upsell opportunities from additional users within their existing client portfolio upselling both products and services and also identify win and retain new clients.
Key responsibilities
- Maintaining and strengthening relationships within existing account portfolio including regular contact with decision makers and all users to ensure 100% retention
- Achieving targets set by the company on a quarterly basis through retention upselling and new clients
- Growing existing account portfolio from identifying opportunities from new users additional department and upselling products and services
- Prospecting and securing new opportunities for the company from researching referrals use of LinkedIn cold calling walk ins lead follow ups and attending events
- Analysis client data to identify any risks and changes in purchasing patterns
- Effective diary management attending team meetings undertaking weekly reporting and ensuring CRM is kept up to date
- Keeping abreast of industry news and legislation
- Presenting to clients prospects and internally. Demonstrating our technology services and platforms to all hierarchy in law firms to overcome objectives whilst retaining excellent relationships
- Working closely and collaboratively with colleagues and supporting departments including customer service and marketing to ensure alignment of approach
- Arranging and attending hospitality events
- Representing the company at industry events conferences and exhibitions
Role holder requirements
- Have a background of sales within the property industry (property searches or Legal sector preferred) with evidence of consistently achieving targets
- Able to demonstrate the ability to account management identification and winning new opportunities and prospects
- Confident in dealing with clients from Managing Directors Partners to support staff
- Proactive and positive attitude and approach organised and competent in prioritising tasks and manage own diary and time
- Competent and confident in presenting and demonstrating technology platforms.
- Great communication skills
- Selfstarter able to work remotely and independently
- Remains calm under pressure and competent when dealing with difficult situations
- Learns quickly invests in ongoing personal development
- Competent in dealing with a high volume of work prioritising and always working efficiently and accurately
- Experience using MS Office applications (emails Word Excel Powerpoint etc.)
- Lives within or within proximity to territory and has full current UK driving licence
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
