Configuration Manager

Job Title: Configuration Manager
Location: USVAAshburn

Job Details:

Experience Requirements:

Bachelors Degree Strong customer interfacing experience Experience with ITIL practices 5 years experience with Configuration / Change Management Experience with Microsoft applications including Word Excel and Outlook Ticketing system such as ServiceNow Strong communication skills Excellent analytical and problemsolving skills with meticulous attention to detail.

Required Certifications: ITIL Service Management Foundation Certification (ITILv4) Preferred Qualifications: ITIL Certification Essential Requirements: US Citizenship is required.

Job Duties:
Our programs support multiple Federal agencies the Department of Defense and often focused on the space initiatives of our government customers. Identify and document all configuration items (CIs) within our IT environment including hardware software documentation and other components. Work with different teams and implement ICR CR EBF Routine CR and firewall requests as needed. Maintain ticketing system and or Config Management database to accurately track and manage all CIs and their relationships. Implement and enforce configuration management policies standards and procedures to ensure consistency and accuracy across the organization. Conduct regular audits and reviews to verify the accuracy and completeness of configuration data. Develop and implement change management processes and procedures to effectively control and manage changes to the IT infrastructure. Evaluate change requests for potential impact on existing configurations services and systems and assess risks accordingly. Ensure that changes are properly documented tested and authorized before implementation to minimize disruptions and mitigate risks. Collaborate closely with IT teams stakeholders and vendors to gather information assess requirements and implement changes in alignment with business objectives. Communicate effectively with all relevant parties to ensure awareness of upcoming changes potential impacts and resolution of any issues or conflicts. Provide training and guidance to IT staff on configuration and change management processes tools and best practices.