Customer Service I

Description
This position is Nonexempt. Hours over 40 will be paid at Time and a Half.
Will be working with Client in Enrollment Services they are responsible for assisting customers through the enrollment process.
They will be the point of contact from the start of the account through the point of reviewing costs and service details with the customer until the customer is trained and becomes active.
Will be trained on the specific enrollment process but having some previous benefit or enrollment experience is a plus.

Must have:
Previous Customer service Experience Will be Working over and on the Phone
Someone who can learn quickly and retain information.
Good phone etiquette and ability to multi task.
High Attention to Detail and good attendance is required
03 years experience required.
Takes inbound or places outbound calls to provide information to customers.
Utilizes a database to retrieve customer or company information.
Must be able to learn and follow detailed instructions use a variety of resources and possess good organizational skills to provide accurate information.
Must demonstrate patience tact empathy and problem solving skills with consistently good voice quality.
Can organize and handle calls with speed and accuracy.
Can work with complex computer applications and resource materials.
Can use multiple operating environments (Windows DOS Mainframe).
Previous experience may be required.

Hours: Must be flexible to work a shift between 5am5pm PST

Interview: Candidates will interview onsite.