Desktop Asset Management Support

Job Title: Desktop/ Asset Management Support

Duration: 14 day(s) will extend for a year

Location: Mechanicsburg PA 17050

In person Interview required.

100% Onsite

Skill:

• Maintain track and prepare Chain of Custody documentation for all endoflife equipment returned for surplus
• Prepare surplus equipment for proper disposal in accordance with DGS / PSDC requirements
• Develop document and initiate processes that involve IT asset installations relocations and changes
• Provide technical guidance on IT assets for procurement documents and agency requisitions preparation
• Respond to Service Desk tickets requiring Level 2 asset management attention
• Experience with ServiceNow
• Provide Level 2 troubleshooting and technical problem resolution related to PC hardware software and peripherals
• Utilize Microsoft Systems Center Configuration Manager (SCCM) to run available hardware and software reports
• Create documentation for technical staff and end user
• Familiar with video conferencing platforms conference room VC setups troubleshooting
• Familiar VMware Virtual Desktop Infrastructure
• Workspace ONE UEM (fka AirWatch WorkspaceOne) to perform administrative tasks such as reporting and compliance for Windows modern managed devices

Description of Duties

• Able to coordinate communicate document track progress and status on initiatives.
• Familiarization with project management concepts
• Responds to managements special requests for asset information.
• Maintains tracks and prepares Chain of Custody documentation for all endoflife equipment returned for surplus.
• Prepares surplus equipment for proper disposal in accordance with DGS / PSDC requirements.
• Recommends and coordinates IT asset replacements upgrades and enhancements schedules.
• Develops documents and initiates processes that involve IT asset installations relocations and changes.
• Provides technical guidance on IT assets for procurement documents and agency requisitions preparation.
• Responds to Service Desk tickets requiring Level 2 asset management attention.
• Provides technical services to analyze recommend and implement proposed new phases of the ServiceNow Asset Management module.
• Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.
• Provide level 2 troubleshooting and technical problem resolution related to PC hardware software and peripherals. Utilizes ServiceNow to identify track and resolve issues.
• Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.
• Create documentation for technical staff and end user.
• Utilizes Microsoft Systems Center Configuration Manager to image laptop and desktop hardware.
• Familiar with video conferencing platforms conference room VC setups troubleshooting.
• Familiar VMware Virtual Desktop Infrastructure
• Utilizes AirWatch WorkspaceOne to perform administrative tasks such as reporting and compliance for Windows modern managed devices.