Customer Support technician II
Posted on :
13-05-2024
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Job Description
Hello
Hope you are doing well
Hope you are doing well
Position: Customer Support Technician II
Location: Tennessee
Duration: Long Term
Client: State of Tennessee
Client: State of Tennessee
Job ID:
Job Description:
Works under general supervision to provide technical and network problem solution to
endusers by performing a question diagnosis while guiding users through stepbystep
solution and ensure maximum uptime and efficiency of all network equipment within all
Shelby County Departments.
Duties and Responsibilities:
Installs tests troubleshoots and operates personal computer telephone and
network hardware and software components.
Receives and process PC and telephonerelated calls to the Service Desk and
resolves basic issues via telephone email FAX and memo.
Identifies and escalates priority issues per user specifications.
Diagnoses and resolves technical and software issues.
Provides alternative solutions where appropriate with the objective of
maintaining users satisfaction.
Participates in the reviewing of established procedures for accuracy in the
following areas: projects network hardware and software telephone hardware
and software etc.
Locates and resolves complex LAN hardware and software issues using available
tools.
Installs configures and troubleshoots PC to LAN connectivity in an environment
ranging from Windows 7 to Windows 11 Cat5e to fiber.
Installs configures and troubleshoots desktop telephone to switch connectivity.
Ensures that computer and telephone equipment is properly tracked received
and relocated out/in for inventory repair.
Coordinates activities with outside vendors maintenance contract etc.
Maintains accurate computerbased call records and reviews to ensure
achievement of QOS and SLA goals.
Utilizes group discussion publications and other relevant sources to improve
personal knowledgebase and skill set.
Follows up and makes scheduled call backs where necessary.
Stays current with system information changes and updates.
Performs other related duties as assigned or directed.
Regards
Manikanta.Yerra
Manikanta.Yerra
Employment Type
Full Time
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