PA to General Manager

Job Description • Managing the GM's schedule, including arranging meetings, appointments, leaves, and travel arrangements. • Handling correspondence, including emails, letters, and phone calls, and responding on behalf of the GM with owning company, regional office and all other internal or external parties wherever appropriate and needed. • Preparing reports, presentations, and other documents as required by the GM. • Acting as a point of contact between the GM and other hotel staff, guests, and external partners. • Facilitating communication and ensuring that important information is relayed accurately and promptly. • Organizing and coordinating meetings, including preparing agendas, taking minutes, and following up on action items. • Assisting in the planning and execution of hotel events and functions. • Tracking the progress of projects assigned by the GM and providing regular updates to the GM. • Handling VIP guest arrangements and ensuring their needs are met to the highest standards. • Addressing guest complaints or issues that are escalated to the GM’s office. • Maintaining a high level of confidentiality and professionalism regarding sensitive information and business matters. • Keeping records of staff issues brought to the GM’s attention and following up as needed. • Performing any other tasks or duties as directed by the GM to support the smooth operation of the hotel. Qualifications Proactive Attitude: A proactive approach to anticipate the needs of the GM and take initiative without constant supervision. Experience as a personal assistant or in administrative support roles in hospitality is crucial and a must. Flexibility: Willingness to adapt to changing priorities and work hours, including evenings and weekends if necessary. Customer Service Orientation: A strong customer service orientation to assist with guest-related matters and ensure high standards of hospitality.