Carrier Manager - Enterprise Voice

Join us in building a world where talking to a business is as easy as talking to a friend! ✨

Bird is an AI-powered Customer Relationship Management (CRM) Platform for Marketing, Customer Service, and Payments, powering over 5 trillion annual messages across channels like Email, SMS, and WhatsApp. The impact is real – our messages reach at least 50% of the world's population yearly. If you ever ordered takeaway or purchased goods online, it’s almost guaranteed you have encountered messages through Bird’s technology.

What’s my job title? Carrier Manager - Enterprise Voice

Where in the world? Remotely from Europe

Working hours? Local working hours

What language(s) will I speak? Fluency in English

The Role

The typical Bird customer requires more than just numbers and minutes. We are looking for someone who understands customers’ use cases and can help to build a world class Voice product and experience.

In this role, you are aware of local regulations and developments in all major markets around the world. You know which suppliers can help us build that quality and compliant product - and at which rates we should be getting them from.

You work with our Enterprise and Product teams in an advisory role to make sure the complexities of the Voice are properly integrated in our products and offerings.

What You'll Do

• Responsible for P&L and vendor management of the Bird enterprise voice product
• Onboarding of new DID & Voice vendors
• Work with product teams to make sure our voice product remains top notch and compliant to local rules and regulations
• Work with our sales reps to close (omnichannel) deals. You will be the expert for our voice product
  

What You Already Have

• A minimum of 3 years of working in an (internal) voice environment
• A minimum of 1 year in a CPaaS and/or marketing automation environment
• A wide range of contacts in the industry, predominantly from telcos and Tier-1 carriers only
• The ability to work independently - in this role you are the owner of this product, we expect you to take the initiative to further build on our voice products and continuously look for opportunities and improvements