Call Center Manager - Remote Work

Job Description: Qatar Museums is seeking a dedicated and experienced Call Center Manager to join our team on a part-time basis. The ideal candidate will have at least 5 years of experience in a call center environment and be able to work remotely. As a Call Center Manager, you will be responsible for overseeing the daily operations of our call center, ensuring that our team delivers exceptional customer service to all callers. Responsibilities: - Manage a team of call center representatives, providing guidance, support, and feedback as needed - Monitor call center metrics and KPIs to ensure that performance targets are met - Develop and implement strategies to improve call center efficiency and effectiveness - Handle escalated customer issues and complaints in a professional and timely manner - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Conduct regular training sessions for call center staff to enhance their skills and knowledge - Stay up-to-date with industry trends and best practices in call center management Requirements: - Bachelor's degree in a relevant field - Proven experience as a Call Center Manager or similar role - Strong leadership and communication skills - Resilient and reliable personality traits - Ability to research and think creatively to solve complex problems - Excellent time management and organizational skills - Proficiency in call center technology and software - Ability to work remotely and independently Benefits: - Remote work flexibility - Relocation allowance for eligible candidates - Paid overtime for additional work hours - Opportunity to work in a dynamic and innovative environment that encourages curiosity and questioning to fuel growth and innovation Equal Opportunity Statement: Qatar Museums is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. Deadline to apply: June 3, 2024 Don't miss the opportunity to join Qatar Museums as a Call Center Manager and contribute to our mission of promoting art, culture, and heritage in Qatar. Apply now! How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Call Center Manager - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.