Scanning Operator - Senior

• Ensure customer issues and escalations are resolved or further escalated as appropriate
• Conduct quality checks on own work to ensure accuracy and required output is to standards
• Adhere to all safety procedures
• Adhere to all logical and physical security requirements
• Able to work independently and be part of a team
• Perform backfile duties for absent coworkers
• Perform other duties as assigned by Lead or Manager

• General Administrative Support functions such as: supplies fulfillment and filing
• Entering Meridian data
• Preparing correspondence reports statements and clerical duties of a general nature
• Complete and maintain all logs and reports including monthend reports
• Input Meridian (billing system) requisitions
• Order and replenish consumables forms inventory and other supplies items as required. May include monitoring and managing inventory of production printer consumables

• Enter index attribute data consists of the following index fields:
• Unique Box Number (as read from the box barcode labels)
• Folder Description (manually indexed from folder spine)
• Sequential Document Number within box (to ensure each folder is named uniquely even if box description and folder description fields are identical to another folder in that box)
• The indexing information for Folder Description field is written on each folder spine. This inscription may be printer or handwritten.
• Indexing Exceptions process: If an indexing field is unreadable empty or form is not found index the field with the word exception.
• Print barcode labels if required

• Perform in depth quality per operator the following:
• Indexed file validation and comparing hard copy document to scanned images.
• Look for signs of gulps. This is when multiple pages are sent through the scanning device at the same time.
• Look for torn or folded corners that obscure content information
• Look for missing or merged documents
• Validate the image quality and pull the source hardcopy and perform a comparison if the image is unacceptable or of questionable quality.
• Poor source quality identified annotate manifest with poor quality source and escalate to team lead

• Prepare compile and sort documents for data entry
• Check source documents for accuracy
• Verify data and correct data where necessary
• Obtain further information for incomplete documents
• Update data and delete unnecessary files
• Combine and rearrange data from source documents where required

• Prepare customer documents for the digital imaging process
• Check physical documents for quality issues that may complicate the scan process.
• Prepare a wide array of document types and conditions for scanning.
• Index scanned images according to naming mechanisms outlined by the customer and/or RDIC leadership along with additional postimaging services.
• Other duties may be assigned to meet business needs.

• Minimal to moderate physical effort required. Some moving of boxes and loading paper into machines will be required. Project prep and scan work will require finger dexterity and movement between machines for different types of documents.

• Problemsolving teaching written and verbal communication information comprehension and mental acuity.

• Minimum High School Diploma
• Experience in a Customer Service environment (minimum 3 years)

• Proven data entry work experience as a Data Entry Operator or Office Clerk (not a must but an asset)
• Experience with MS Office and data programs
• Familiarity with administrative duties
• Typing speed and accuracy
• Excellent knowledge of correct spelling grammar and punctuation
• Strong attention to detail
• Confidentiality
• Organization skills with an ability to stay focused on assigned tasks
• The ability to carefully handle and manage large volumes of individual documents
• The ability to work effectively under deadline
• A willingness to learn new skills as well as adaptability when priorities change

• Planning organizing executing and controlling skills
• Ability to assess issues define causes and prioritize/execute solutions
• Selfinitiative and results oriented while being a team player
• Additional Role Requirements: Core Competencies

About us: DivIHN the IT Asset Performance Services organization provides Professional Consulting Custom Projects and Professional Resource Augmentation services to clients in the MidWest and beyond. The strategic characteristics of the organization are Standardization Specialization and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status.