Senior AWS Connect EngineerDeveloper

Senior AWS Connect Engineer/Developer

Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn MD. Selected candidate must be willing to work onsite at least 2 days a week

Key Required Skills:

The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices

Position Description:

Design develop and implement AWS Connect processes to include new or modifications to applications forms workflow policies actions access control interfaces and any other configurations required to support client processes.

Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.

Support and enhance existing processes based on new requirements or upgrades.

Facilitate requirements gathering review and document requirements.

Design and develop solutions within the ServiceNow environment.

Skills Requirements:

FOUNDATION FOR SUCCESS (Basic Qualifications)

Bachelors Degree in Computer Science Mathematics Engineering or a related field

7 years of experience working with large enterprise framework

7 years of handson experience working with AWS Cloud platform

3 years of handson experience working with Amazon Connect

3 years of experience using Node.js Python or Java for development

3 years of experience in designing call routing & messaging

Excellent interpersonal and communication skills

Must be able to obtain and maintain a Public Trust. Contract requirement.

FACTORS TO HELP YOU SHINE (Required Skills)

These skills will help you succeed in this position:

Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.

Knowledge and experience with integrating Pega workflows with CCaaS.

Knowledge and experience with building reports and dashboards preferably with Tableau.

Solid AWS Cloud and AWS Connect Developer experience.

Extensive experience and knowledge with IVR Automatic Call Distribution (ACD) SkillBased Routing Live Chat.

Experience with process flow documentation creation.

Strong verbal and written communication skills.

HOW TO STAND OUT FROM THE CROWD (Desired Skills)

Showcase your knowledge of modern development through the following experience or skills:

Adept at working independently but also in a team environment.

Demonstrated experience delivering technology solutions in a fastpaced deadline driven enterprise environment.

Excellent understanding of change management testing requirements techniques and tools to ensure high availability of systems.

Prior Federal government experience.

Selfstarter highly motivated individual who adapts to a dynamic work environment.

Strong attention to detail with an ability to operate effectively across multiple priorities.

Education:

Bachelors Degree in Computer Science Mathematics Engineering or a related field with 7 years of experience

Must be able to obtain and maintain a Public Trust. Contract requirement.

ABOUT THE COMPANY

Headquartered in Leesburg Virginia Zenius Corporation is a HUBZonecertified small business. Zenius specializes in providing Grants Management IT Modernization Acquisition Management and Financial Management services to Federal agencies. Zenius is selected by Inc 5000 as one of the fastestgrowing companies in the DC Metro Area award for two years in a row 2021 and 2020. Zenius is also listed by Financial Times as one of the fastestgrowing companies in the Americas in 2021. Zenius is an awardee of 2019 Best of Leesburg winner (Business Management Consultant category). Learn more at.

BENEFITS

Zenius Corporation is a very employeeoriented company. Join us now and help us grow!

We offer a competitive benefits package that includes paid holidays and paid time off medical insurance including health vision dental insurance 401K matching Flexible Spending Account and flexible schedules as per business needs. We also work with our employees on training and professional certification plans that benefit the employee.

EQUAL OPPORTUNITY EMPLOYER:

Zenius Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws. Zenius complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Zenius Corporation expressly prohibits any form of unlawful employee harassment based on race color religion gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status.