Job Title : Front of House Coordinator
Location : London
Contract Type : Full time Shift Pattern: 8:30am5:30pm
Salary: 3032 DOE
Overview:
This is a fulltime role based in London for a highprofile Client. We are looking for the most vibrant exciting enthusiastic candidate. We want team members to be outgoing customer focused always willing to help and always willing to own a problem to completion. To develop a Workplace Experience that meets and exceeds customer expectation. Joining a MultiSkilled Team in delivery an excellent customer experience whilst ensuring all services are delivered to contract and legal requirements.
Key responsibilities :
- Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues and acting as an ambassador for both Pareto and the Workplace team.
- Greeting guests and contacting their hosts to arrange pick up.
- Support Access Control Management creating passes for new starters managing visitors contractor passes.
- Liaising with HK team to ensure kitchen stock is accurately tracked.
- Tracking reactive completion liaising with onsite engineer and building engineer
- Logging all reactive jobs on Elogs CAFM system for onsite engineer
- Responsible for ordering feminine hygiene products for site.
- Monthly audit of First aid kits and grab bags
- Purchasing and maintenance of H&S equipment on site including tracking of on and offsite allocation and stock levels
- Man door & intercom maintaining front door security 08.3017:30
- Liaise with EAs to ensure each meeting requirements are met.
- Manage incoming post / parcels and courier bookings for outgoing shipments.
- Manage London office inbox calendar and Slack channels.
- Support event setup and planning when required.
- Booking all dogs into office ensuring policy is adhered too.
- Some financial duties may be required i.e. PO/Quote raising.
- Responsible for arranging training Fire Marshals and First aider.
- General Porter duties
- Assisting with meeting room bookings
- Answering and forwarding phone calls / screening calls
- Logging any accidents incidents near misses on site via Pareto portal
- Supporting the wider Pareto team with any other task
- Must be prepared to fill the gaps and step into any of the facilities roles in times of constrained resource.
- Action ad hoc guest and employee request
- Any other duties required by the client.
Experience and knowledge:
- Excellent communication coaching and feedback skills.
- Experience in a fastpaced environment.
- Proven experience in a customer service environment.
- PC literate and competent in all relevant Google applications i.e. Google docs Sheet Google slides GCalendar and Drive
Key Skills:
- Good Communicator
- Client focused Skills
- Able to work on own initiative or as team player.
- Adaptable to various duties of the post
- Confident and courteous manner both in person and on the phone
- Commitment to customer care
- Cultural sensitivity and awareness