Apigee Systems Engineer

The Apigee System Engineer will be responsible for the analysis construction testing and
implementation of changing business needs (requirements) and assisting with the resolution of business
problems. They will be accountable for delivery of moderate to complex technical solutions in support of
implementation of product capabilities related to data management and or claim processing subsystems.
This role aids analytical staff in research development of business requirements and test plans system
documentation and implementation of system enhancements and fixes in the delivery of practical
systems solutions. The Apigee Systems Engineer will also provide support for the claims processing
system and assist in defining the development standards programming troubleshooting and
management of problems affecting IT software to help sustain the highest system reliability
maintainability and performance possible. They will communicate with Managers and customer
stakeholder regarding status of assigned projects and requests. They may also assume a technical
leadership role for selected projects.

Act as the main support resource for the Apigee platform.
Engage in development of API proxies.
Provide support for customer connectivity setup and continuing maintenance.
Be responsible for development and production support activities for the Apigee platform.
Attend daily stand ups providing updates on current/upcoming work and any blockers
Estimate manage and plan tasks assigned via the backlog
Collaborate with team members as needed to ensure blockers are cleared.
Take responsibility for quality of code delivered
Attend/schedule code reviews as needed
Work on connectivity and access security involvement security management client IDs and
secrets to access the digital platform
Research and resolve production issues so claims can be paid accurately and timely
Provide support to implement process improvements that enhance efficiencies and productivity.
Provide support of both model office and production environments including
monitoring/balancing of inventory and system issues.
Manage workload by reviewing assigned CSRs to improve timely delivery and to prevent aging.
Provide peer reviews and walkthroughs of system enhancements.
Generate ad hoc reports for the Plan customers to support research and analysis recovery
efforts and postimplementation check out of system enhancements.
Code changes in accordance with the technical design documentation and coding standards.
Test output against requirements to ensure the program functions as specified by the customer
Promote code into appropriate systems while validating and monitoring the output to ensure
the code works per requirements.
Apply sound judgment discretion and analysis in coordinating developing and designing
computerized information systems solutions for business problems to meet expanding or
changing business requirements.
Present proposals for system enhancements improvements and/or replacement of existing
systems
Determine the economic and operational feasibility of using system solutions to satisfy
information needs and presents proposals for system enhancements improvement and/or
replacement of existing systems.
Create and maintain technical design documentation for quality control purposes.
Perform estimates and designs on smalltomedium Change System Request (< 1000 hours).
Participate in quality assurance and code reviews.
Serve as a team lead on small to moderate application development projects.
Working with external partners on connectivity and access security involvement security
management client IDs and secrets to access the digital platform.

5 years of experience with Apigee development and CI/CD engines.
Bachelors degree in a related field or equivalent work experience required.
Prior experience with API Development in both Cloud and OnPrem environments.
Effective communication skills both verbal and written including the ability to communicate
appropriately across all levels of an organization.
Developing proxies front end to the digital assets that will work through the Apigee platform.
Strong organizational skills (this is a role dealing with large amounts of simultaneous change and
the applicant needs to be able to be a selfdirected multitasker who can prioritize their work
effectively).
Strong written communication skills (the team works on camera and collaborates face to face
sometimes) with ability to respond to questions within 24 hours.
Knowledge of the healthcare insurance industry.
Knowledge of software development standards coding standards and best practices.
Knowledge of Mainframe and MidTier technologies.
Proficient in Microsoft Office Suite (Word Outlook PowerPoint and Excel).
Effective conceptual analytical and problem solving skills.
Effective time management skills.
Ability to apply appropriate information technology across the enterprise.
Expert knowledge of the software development lifecycle using waterfall agile or iterative
methodology.
Knowledge of Project Management Methodology (PMM) processes.
Strong interpersonal skills to promote working relationships with staff customers and vendors.
Ability to read and develop application code and macros.
Ability to provide guidance to customers on moderate to complex system enhancements
Ability to provide high level estimates and designs for system enhancements
Ability to maintain awareness of stateoftheart development tools programming techniques
problemsolving techniques and computing equipment
Ability to assess and determine impacts of changes to the system.