Telesales

● Contacting potential or existing Jo Academy customers to inform them about services and product information using scripts.

● Making outgoing calls to potential customers to schedule high quality leads for sales.

● Serving as Jo Academy professional representative when dealing with customer communications.

● Documenting each call as per company and departmental policies and procedures

● Following up with potential customers in a timely manner if necessary.

● Applying a positive customer service attitude in interactions with all customers.

● Developing and sustaining solid relationships with customers to encourage repeat business.

● Communicating effectively and professionally in all forms of communication with internal and external customers.

● Identifying opportunities for improvement while creating and implementing viable solutions.

● Developing in-depth knowledge of Jo Academy products and services to make suitable recommendations based on customers' needs and preferences.

● Identifying, escalating priority issues and reporting to the high-level management.

● Completing call notes and call reports as necessary and updating them in the CRM.

● Opening customer accounts by recording account information, and maintaining customer records by updating account information.

● Assuming additional responsibilities as requested.