Customer Success Manager
Posted on :
10-05-2024
Employer Active
1 Vacancy
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Job Description
Serve as the primary point of contact for assigned school clients building and maintaining strong relationships.
Understand customer requirements objectives and challenges to proactively address their needs.
Onboard new customers efficiently ensuring a smooth transition onto our ERP platform.
Conduct regular checkins with customers to review usage address concerns and offer guidance on best practices.
Advocate for customers internally collaborating with sales product and support teams to ensure customer needs are met.
Drive customer adoption and engagement of our ERP system promoting utilization of key features and functionalities.
Identify opportunities for upselling or crossselling based on customer usage and needs.
Monitor customer health metrics and intervene promptly to prevent churn.
Provide training sessions webinars and resources to educate customers on product updates and features.
Gather customer feedback and communicate insights to internal teams for product improvement.
Executing daytoday operational work for all the products and services of the company including vendor management. Reporting directly to the Director.
Open to travel as per business requirement. Conferences Seminars Client visit etc.
Requirements
Bachelors degree in Business Administration Computer Science Education or related field (preferred).
Proven experience in a customerfacing role such as Customer Success Manager Account Manager or similar.
Experience working in the education technology (EdTech) sector is a plus.
Strong interpersonal skills with the ability to build rapport and communicate effectively with diverse stakeholders.
Excellent problemsolving skills and a proactive approach to addressing customer needs.
Ability to manage multiple accounts concurrently while prioritizing effectively.
Familiarity with CRM software and customer success tools is desirable.
Excellent Follow Up Skills. Should have working knowledge of MS OFFICE especially EXCEL & Word.
Passion for education and improving the learning experience through technology.
Attributes: Customerfocused mentality with a dedication to delivering exceptional service. Strong analytical skills to interpret customer data and make informed decisions. Selfstarter who thrives in a dynamic fastpaced environment. Team player with a collaborative approach to achieving goals. Adaptability and willingness to embrace change and innovation. High level of integrity and professionalism.
Others: Should eye for job stability. Should be honest. Adaptable to working independently and in a startup culture. Open to new business strategies.
Benefits
Competitive salary and performancebased incentives.
Opportunities for professional development and career growth.
Collaborative and inclusive company culture.
Qualifications Proficient in Adobe Creative Suite (especially, Illustrator & Photoshop, preferable if they know AfterEffects) Strong communication, conceptual thinking, typography skills, and design skills Portfolio of work
Employment Type
Full Time
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