Call Center Represen....
Call Center Representative Billing
Posted on :
10-05-2024
Employer Active
1 Vacancy
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Job Description
Call Center Representative (Billing)
Are you looking for a stimulating and dynamic job Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career This is the job for you! We are currently looking for a Call Center Representative for one of our clients in the insurance industry.
What is in it for you:
Hourly salary: $19.15.
Contract duration: 6 months.
Schedule: Fulltime 37.50 hours per week.
Shifts: Rotation schedule on weekdays between 8 am and 8 pm.
Hybrid: 3 remote days per week (subject to change).
Training: 2week duration onsite.
Responsibilities:
Provide "firstinclass" service to our customers/brokers by supporting billing telephone inquiries in a professional timely and courteous manner.
Investigate and resolve discrepancies in collaboration with our brokers and underwriters on billingrelated matters.
Act as Company Ambassadors by providing accurate and efficient triage to the appropriate team for further assistance to inbound insurance/claims inquiring customers.
Communicate clearly effectively and empathetically with customers through telephony and electronic means such as email resolving issues and describing various programs/services available to our customers.
Interpret and identify the customers needs and respond appropriately and professionally.
Systematically obtain relevant information to provide seamless interaction with our customers when supporting their inquiries.
Take ownership of customer relations through dedicated service and commitment to followthrough.
Handle a minimum of 70 calls per day.
What you will need to succeed:
Customer service experience in a similar role.
12 years of experience in a contact center environment.
Excellent communication skills
Excellent telephone etiquette.
Proficiency in French (spoken and written) is an asset.
Why Recruit Action
Recruit Action (agency permit: AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
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Employment Type
Full Time
Key Skills
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