Our international medical devices client is looking to appoint a Clinical Specialist in Hemodialysis and Peritoneal Dialysis.
Role Summary:
- Develop and regularly update Hemodialysis and Peritoneal Dialysis therapy knowledge for healthcare providers
- Work closely with the Nephrology Society and Ministry of Health to help develop guidelines for improving patient and clinical outcomes and treatment standards to the next level.
- Conduct training to ensure that all sales and clinical team are welltrained and confident to meet Health Care Professionals
- Act as main point of contact for any questions concerns or suggestions related to Renal business (HD and PD)
- End users trainings to maintain effective/proper machine operation and improve therapy penetration
- Maintain accurate & updated documented records of training outcomes monthly (Assessments & Results) and Internally report therapy situation and updates including competitor activities and other details.
- Support marketing and sales teams achieve commercial objectives
- Develop partnership & increase Baxter voice shares in mind of stakeholders
- Maintain regular in market visits to meet with Key Opinion Leaders & Strategic accounts
- Create Communicate Monitor & Assess Bi Annual Customer Satisfaction Surveys
- Maintain high level contact/exposure with regional technical and marketing team to share/gain knowledge
- Support in key launches in the territory
- Run different machines handson (application) training for end user & distributor teams
- Build partnership with customers with education activities for achieving Therapy/product optimization Handling end users questions and inquiries related to patients connection & machines handling for key customers (in coordination with the distributor teams)
- Clinical support (e.g. follow up of first patient connection) to end users till they are confident to manage independently
- Plan and execute the clinical readiness of new company and distributor trainers
- Monitor and align distributors clinical activities performance with company strategies and policies and standards
- Plan and conduct Educational activities as per the needs of the customer and market requirements to increase therapy penetration
- Monitor and increase profile per each Key hospital
Requirements
- Product/Therapy knowledge (Renal Business (HD and PD)
- Communication Presentation and Interpersonal Skills
- Training & Education expertise
- Market experience of at least 5 years
- Suitable tertiary education is an advantage
Benefits
Contribution to Medical aid
Contribution to Provident fund
Product/Therapy knowledge (Renal Business (HD and PD) Communication, Presentation and Interpersonal Skills Training & Education expertise Market experience of at least 5 years Suitable tertiary education is an advantage