Italian Customer Service Agent - Work from home

Are you ready to embark on a rewarding remote journey with us Join our international team and step into the world of Portugals customer service landscape from the comfort of your home.

As a Customer Service expert for a leading streaming channel youll be the first responder to viewer inquiries addressing account issues technical challenges and more with finesse.

Your Expertise:

• Assisting customers through all channels: social media chat phone and good old email.
• Troubleshooting questioning and probing like a pro
• Handling various queries: subscriptions invoicing tech glitches you name it!
• Resolving system configurations and network issues swiftly.
• Providing topnotch support with a smile
• Delivering realtime accurate responses to viewer queries.

Your Profile:

• Proficiency in Italian (C2 level).
• Strong in English (B2 level).
• Stellar communication and listening skills.
• Excellent communication empathy and team spirit.
• Previous Customer Service or Sales experience preferred.

What We Offer:

• Competitive compensation (14 monthly payments per year).
• Performance bonuses to recognize your achievements.
• Meal allowances for your remote workdays.
• Health insurance and dental coverage after 6 months.
• Virtual collaboration and global networking opportunities.

Additional Benefits:

• Attractive relocation package
• Enjoy company discounts and virtual events.
• Explore intercompany mobility and growth.

Location

Lisbon (Portugal)