Endpoint Pilot Support
Posted on :
06-05-2024
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Job Description
Title: Endpoint Pilot Support
Duration: Long Term Contract
Client: Infosys
Location: Raleigh NC
Description:
- Reboot lab workstations weekly to make sure they receive patches
- Check machines for any pilot patches (Our phase groups are based on IP ranges or locations and we have a very large pilot sampling)
- Monitor tickets in the support queue to address pilot related tickets
- Move workstations in and out of pilot phase as workstations are replaced
- Nonpilot Advanced Computing Environment (ACE) support
- Wiping computers prior to disposal
- Reimaging computers
- Work with HP Dell or other hardware ACE vendors to have workstations repaired
- Work support tickets using ServiceNow
- Print security badges
- Assist with other projects as required (ex: Printer setup and configuration workstation refresh troubleshooting upgrade failures)
Educational Requirements:
A degree from an accredited College/University in the applicable field of services is preferred.
NOTE: If resource does not have a relevant college degree an additional 4 years of relevant work experience is required.
Employment Type
Full Time
Key Skills
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