Individual in this role should have demonstrated success in an environment, which offers ambiguously defined problems, big challenges, and quick changes.
You are expected to balance big thinking with detailed execution and solid cross-functional collaborative results-oriented work.
You will be working in a fast-paced environment where every day brings new challenges and new opportunities.
You should have excellent communication skills and be able to work with various stakeholders to identify issues, analyse root causes, and drive for improvement.
Key job responsibilities
Manage individual and team performance expectations and goals, maintaining service levels, and holding his/her team/s accountable to meet and exceed performance targets.
Manage a team of front-line managers and oversee a team size of 50-60 Advisors.
Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
Responsible for setting the goals and vision for the function, works with Ops Analytics and global operations to identify & baseline the functional goals.
Implementation into our RCO Global Advisor team of incoming new initiatives and program, including rolling out of investigations tools and systems to our RCO advisor population.
Implementation and execution of governance of the GAP Program including process, tools, audit, inspection, mechanisms.
Providing support for month and quarter end reviews, forecasts, and annual operating plans.
Actively engage in the RCO's global initiatives, contributing to achieve tactical and strategic goals
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