Executive Housekeeper

At Mandarin Oriental, Doha, we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations. Main Responsibilities • Lead and manage the department in accordance with Mandarin Oriental Standards and set hotel objectives • Ensure that departmental levels of KPIs are in line with hotel objectives • Prepare monthly departmental forecasts and yearly budgets together with the Director of Rooms • Interview and recruit colleagues as per job specifications and form an efficient and motivated housekeeping team • Monitor daily, weekly, monthly, and quarterly assignments and projects for all Room Attendants, Housemen, Public Area, Uniform / Laundry Attendants and Office Coordinators • Attend managerial meetings if requested and participate actively in achieving productive results • Review regularly Standard Operating Procedures, and update Policies and Procedures to guarantee effective and efficient service as per Mandarin Oriental Standards. • Spot check on public areas, the laundry operation and the uniform room • Spot check on the lost & found items, at least twice a month to ensure that the system is used correctly and items are stored as per policy • Conduct daily meetings with Managers and Supervisors to address any challenges or to appraise the team