IT Help Desk Tech العربية

IT Help Desk Tech

Godspeed Workforce

Posted on : 03-05-2024

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Job Location

Toronto - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Posted on : 03-05-2024

Job Description

Job Title: HelpDesk Tech

Location: Toronto

Schedule: 30 hours per week

Job Responsibilities:

As a HelpDesk Tech you will be responsible for providing essential onsite technical support to endusers ensuring the smooth operation of hardware and software systems. The ideal candidate will possess a strong foundation in PC Mac and phone troubleshooting with the ability to deliver excellent facetoface support.

Basic PC Mac and Phone troubleshooting knowledge. The candidates will cover the onsite desks and provide Tier 1 support triage etc. and escalate as necessary.

Enduser hardware and software troubleshooting

Windows OS Apple OS X Chrome OS (Chromebooks) iOS Android

Zoom Google Suite Google Meet Google Slides Keynote Jamf .

Monitor and accessory deployment/collection.

Imaging/Provisioning Laptops/Workstations (not 100% required) .

Facetoface support experience. Working with end users to solve IT problems.

Laptop & mobile device deployments.

Upgrading broken devices or any damaged devices.

Workstation Sweeps Resetting monitors on a weekly basis.

Ensure workstation monitors are functioning along with peripherals.

Inventory and counts of all peripherals computers printer toners accessories and any misc. assets.

Maintain Storage room assets and counts.

Interfacing with users to troubleshoot software issues.

Printer management and preventative maintenance.

Ewaste.

Wipe all devices before ewasting.

Nice To Have Qualifications / Experience:

A Certification: Preferred but not mandatory.
Inventory Systems: Experience with inventory management systems.
Ticketing Systems: Familiarity with IT ticketing systems.

NOTE: Candidates with technical experience on Apple Mac Book iOS iPhone and Google Suite will be preferred.

If you have a passion for handson technical support and the ability to work directly with endusers in a facetoface setting we invite you to apply for this HelpDesk Tech position. Join our team and contribute to the seamless operation of IT systems in a dynamic work environment

Employment Type

Full Time

Company Industry

Key Skills

Apply Now

About Company

Godspeed Workforce

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IT Help Desk Tech

Godspeed Workforce

Job Description

Employment Type

Company Industry

Key Skills

About Company

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