Client Success Consultant
Posted on :
03-05-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
03-05-2024
Job Description
Position Title: Client Success Consultant
Work Setup: Work OnSite
Schedule: 07:00 AM 3:30 PM PHT
Salary: Php.00
Signon Bonus: TBC
Our client is a leading provider of cloudbased software solutions for managing property and facilities. With a focus on innovation and technologydriven solutions they offer a comprehensive suite of software modules designed to streamline property management asset maintenance and facilities operations. From realtime monitoring and predictive maintenance to financial management and customer engagement they empower property owners managers and service providers to optimize efficiency enhance service delivery and drive value across their portfolios. With a global presence and a commitment to innovation the client is revolutionizing the way properties and facilities are managed in todays dynamic and interconnected world.
JOB DESCRIPTION FOR A CLIENT SUCCESS CONSULTANT
Your Responsibilities as a Client Success Consultant would be:
Undertake activities as directed by the Global Support Manager
Phone email and online user support
Ensure customer satisfaction through follow up responsiveness and quality communication
Serve as a software subject matter expert to assist customer with implementation and configuration activities
Document technical issues resolutions and sharing information across the team
Conduct user training within our office or at a customers premises
Assist with data upload and customer implementation as required
Maintain a high customer satisfaction rating with our customers
Achieving mutually agreed key performance indicators as specified from time to time (e.g. specified support response times customer implementations and account management).
Attending all staff meetings training and other functions as directed by the Chief Executive Officer or Head of Customer Success
Follow the instructions and directions of corporate staff such as HR Accounts and Management regarding company policies and procedures
Qualifications as a Client Success Consultant:
Graduate of Bachelor s Degree in Business or equivalent
Minimum of 23 years of work experience as an Operations Assistant or other similar administrative support experience is strongly preferred.
Comprehensive knowledge of accounting procedures and principles.
Minimum of 12 months working in a Customer Facing role
Previous experience in supporting accounting or property management software (Strata management or Facilities Management experience will be held in high regard)
Ability to read and understand Financial Reports
Can understand and can provide professional friendly and polite customer service through a number of channels
Proven Time Management skills and ability to prioritise workload
Proven problem solving and critical thinking skills
Strong ability to learn things quickly especially new software and technologies
High level of accuracy and efficiency
Exceptional verbal and written communication skills.
12 months of working in a helpdesk or an application support environment is advantageous but not mandatory
Exceptional communication and written skills.
Extensive knowledge of principles and practices of office administration.
Organizational skills with an ability to think proactively multitask and prioritize daily workload.
Exceptional conceptual thinking resourcefulness diligence attention to detail and creative problemsolving skills.
Ability to work with limited supervision.
Adept at meeting deadlines in a fastpaced quickly changing environment.
Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklike balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Work Setup: Work OnSite
Schedule: 07:00 AM 3:30 PM PHT
Salary: Php.00
Signon Bonus: TBC
Our client is a leading provider of cloudbased software solutions for managing property and facilities. With a focus on innovation and technologydriven solutions they offer a comprehensive suite of software modules designed to streamline property management asset maintenance and facilities operations. From realtime monitoring and predictive maintenance to financial management and customer engagement they empower property owners managers and service providers to optimize efficiency enhance service delivery and drive value across their portfolios. With a global presence and a commitment to innovation the client is revolutionizing the way properties and facilities are managed in todays dynamic and interconnected world.
JOB DESCRIPTION FOR A CLIENT SUCCESS CONSULTANT
Your Responsibilities as a Client Success Consultant would be:
Undertake activities as directed by the Global Support Manager
Phone email and online user support
Ensure customer satisfaction through follow up responsiveness and quality communication
Serve as a software subject matter expert to assist customer with implementation and configuration activities
Document technical issues resolutions and sharing information across the team
Conduct user training within our office or at a customers premises
Assist with data upload and customer implementation as required
Maintain a high customer satisfaction rating with our customers
Achieving mutually agreed key performance indicators as specified from time to time (e.g. specified support response times customer implementations and account management).
Attending all staff meetings training and other functions as directed by the Chief Executive Officer or Head of Customer Success
Follow the instructions and directions of corporate staff such as HR Accounts and Management regarding company policies and procedures
Qualifications as a Client Success Consultant:
Graduate of Bachelor s Degree in Business or equivalent
Minimum of 23 years of work experience as an Operations Assistant or other similar administrative support experience is strongly preferred.
Comprehensive knowledge of accounting procedures and principles.
Minimum of 12 months working in a Customer Facing role
Previous experience in supporting accounting or property management software (Strata management or Facilities Management experience will be held in high regard)
Ability to read and understand Financial Reports
Can understand and can provide professional friendly and polite customer service through a number of channels
Proven Time Management skills and ability to prioritise workload
Proven problem solving and critical thinking skills
Strong ability to learn things quickly especially new software and technologies
High level of accuracy and efficiency
Exceptional verbal and written communication skills.
12 months of working in a helpdesk or an application support environment is advantageous but not mandatory
Exceptional communication and written skills.
Extensive knowledge of principles and practices of office administration.
Organizational skills with an ability to think proactively multitask and prioritize daily workload.
Exceptional conceptual thinking resourcefulness diligence attention to detail and creative problemsolving skills.
Ability to work with limited supervision.
Adept at meeting deadlines in a fastpaced quickly changing environment.
Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklike balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Employment Type
Full Time
Key Skills
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