Product Manager

Description
Background Information:
Health811 (H811) is a 24/7 health navigation service that offers multichannel access (i.e. by phone or online) to health services information resources and health advice. The current suite of offerings includes a call centre live online chat access to health professionals through a number of specialty programs and a website that includes an AIpowered symptom assessment tool a searchable health services directory a medical library with peerreviewed information on a variety of health conditions and a knowledge hub to assist with navigation.

A Product Implementation Specialist / Product Manager is required to support the Customer Experience Integration team. The resource will actively work with the Health811 program team to ensure consistent product analysis design build test deployment and monitoring of all Health811 initiatives are implemented as per the business requirements.

Responsibilities:
Acts independently with a low level of supervision and determines when to escalate broader impacting decisions to management.
Actively works directly with the team for collaboration peer support and to ensure a consistent approach to executing work assignments.
Identifies interpersonal relationship difficulties and helps team members transition though difficult situations.
Develops the best user experiences possible.
Participates in user forums and user research to gain a deeper understanding of the clients needs.
Recommends changes to product procedures and features.
Provides excellent service to internal and external clients by discovering and meeting their needs and building and maintaining positive and effective working relationships.
Leads by example demonstrating integrity creativity and enthusiasm in achieving results directly.
Maintains a thorough understanding of the product and its policy procedures and standards.
Develops processes and tools to support stakeholders implementation of Ontario Healths Identity and Authorization services
Performs business and client requirement analysis in support of Identity and Authorization service development operational and deployment projects and recommends solutions to achieve objectives; implements/monitors solutions.
Creates new Ontario Health business processes and tools.
Solves business problems and provides leadership and guidance to clients and adoption teams.
Educates clients stakeholders and users in the broader health care sector on Identity and Authorization policies key concepts and processes.
Supports integration of various data sources with the BI solution while ensuring data quality requirements are met.
Performs data analysis in support of program and stakeholder objectives.
Analyzes and resolves end user problems related to data quality accessibility and interpretation.
Adjudicates and processes requests from internal/external clients stakeholders and users.
Develops and takes responsibility for own workload tasks and initiatives for a specific product in collaboration with crossfunctional teams across Ontario Health.
Maintains business domain knowledge in order to share knowledge with their team new team members and crossfunctional teams. Provides mentoring to Business Analyst I.
Collaborates with other crossfunctional teams and external stakeholders in delivery of tasks/projects.
Assists with the development and identification of product synergies to ensure efficient product delivery.
Leads and implements the change in procedures business intelligence in an effort for achieving internal operational efficiencies.
Actively engages in product team discussions and recommends process efficiencies product features and changes to product features to improve the user experience operation and maintainability of the product.
Develops and maintains process/solution documentation including workflows use cases user guides and training materials
Continuously seeks and identifies opportunities for the improvement of deployment operational and registration processes and procedures.
Collaborate closely with the development operations onboarding and project teams in delivery of project/implementation including communication plan for stakeholders to ensure buyin and awareness of features/changes.

Deliverables
Deliverables Include:
Online Appointment Booking (Episodic Access to Virtual Care / Primary Care Providers)
Provincial Health Service Directory (PHSD)
OHT Content Management Access for Regional District Leads
Ontario Ontario Breast Screening Program Expansion 175
Cervical Cancer / HPV screening
Gender Equity Questions Enhancement
Pop up following suicide or selfharm keywords in search Medical Conditions Library Health Service Directory
Access to the Provincial Patient viewer via Health811
Mental Health and Addictions Hub
Availability of Encounter Records to Primary Care Providers
Health811 to OHT Warm Transfer
Heahtl811 and Integrated Patient Access
Health811 Knowledge Hub Structural updates