VDOT Dynamics 365 Lead

VDOT Dynamics 3NA Lead



*Candidate must be able to work onsite as needed
*Initial interview is webcam and may request InPerson Interview if needed

VDOT is looking for a D3NA Lead to spearhead the deployment customization and management of Microsoft Dynamics 3NA projects especially in the Customer Engagement (CE) module. This role involves leading the implementation and continuous improvement of the CRM system to enhance business processes. The ideal candidate will have a strong background in Dynamics 3NA CRM solutions Dataverse and the ability to translate business needs into technological solutions.

Responsibilities:

Aid in the requirements gathering fitgap analysis design configuration implementation testing and support of D3NA solutions.

. Serves as the primary point of contact and subject matter expert for all CRM development related issues concerns and needs.

Expertise in Dynamics 3NA Customer Engagement Customer Service and Power Apps/Automate development.

Design develop new web components using .NET SQL Azure Power Platform (Dynamics 3NA Power Apps Power Automate Dataverse) and C#.

Demonstrated experience in Microsoft Dynamics 3NA customization configuration development deployment and usage.

Strong experience with troubleshooting and remediation of technical issues Dynamics 3NA issues; document solutions and work with system administrators and other IT resources to implement fixes.

Manage entity ownership; manage entity properties; understand system and custom entities

Implement workflows; identify workflow types; implement dialogs and custom actions; identify when to use business process flows workflow dialogs and custom actions.

Create business process flows; enable business process flows; work with steps stages and categories; work with multiple entities; use conditional branching; implement roledriven business process flows.

Strong knowledge of Microsoft s licensing model for Dynamics 3NA and Power Platform.

Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform s use at VDOT.

Develop and disseminate documentation (requirements recommendations technical analysis etc.) on platform usage.

Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.

Function as a liaison between IT and the business units; serve as a point of contact for issue logging tracking and resolution.

Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.

Contribute to improving our processes and policies within the Business Enablement Services program.

Preferred Experience with DevOps in Power Platform (Power Pipelines/ALM Accelerator)

Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceExperience as a D3NA Technical LeadRequired5YearsExperience with creating and managing of solution using Dynamics 3NA CRM Customer Service.Required8YearsExperience with customization and implementation of Forms Views PlugIns Workflows and BPFs in D365Required8YearsCustom development experience using .Net JavaScript and C#Required8YearsExperience with Power Platform and DataverseRequired3YearsExperience with using standard & premium connectors with PowerApps and Power AutomateRequired3YearsExperience in SharePoint Online Microsoft 3NA servicesDesired3YearsExperience with DevOps in Power Platform/D3NA EnvironmentsDesired2YearsExperience with Data Integrations and Migrations using SSIS PackagesDesired5Years
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirementQuestion2Please list candidates email address.Question3In what city/state does your candidate permanently resideQuestion4Is candidate willing and able to interview onsite at VDOT in Richmond VA NO exceptions. Question5Is candidate willing and able to work onsite up to 3 days every week at VDOT in Richmond VA NO exceptions. Question6How soon after an offer can your candidate start