Systems Analyst 1

Job: Systems Analyst 1 (735149)

Location : 445 Winn Way GA (DeKalb County Board of Health)

Client : State of GA

Consultants pay rate: $26 /hr on W2 (All Inclusive)

Under direct supervision analyzes user requirements procedures and problems to automate business processes. Provides installation network access control and troubleshooting for computers.

Dekalb County Board of Health

*Local Candidates only*

*OnSite required from day 1*

*3 month contract*

Job Summary:

• Imaging deployment & technical support of laptops desktops & peripherals to inhouse & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore hardware surplus.
• Must be organized capable of managing time wisely and proficient while supporting staff members by answering helpdesk phone calls work internal helpdesk tickets submitted by staff members on daily basis communicate with staff and complete helpdesk tickets in a timely manner.
• Responsible for managing troubleshooting licensing updating hardware and software assets on local machines.
• This position will provide field support to include but not limited to: Onsite troubleshooting through diagnostic techniques and pertinent questions and assist in the development and writing of technical documentation manuals.
• Must have great customer service and problemsolving skills.
• Must be able to pass an MVR for the purpose of driving a DCBOH vehicle to perform the essential functions of the position and to support remote centers.

General Skills:

• Working knowledge with active directory DNS and DHCP
• Experience with troubleshooting network connectivity issues in both LAN and WAN environments
• Experience imaging and deploying laptops
• Experience providing desktop/laptop computer hardware support
• Setup and install computers for New Hire OnBoardings and OffBoardings
• Experience supporting remote workers and troubleshooting VPN and remote technology issues
• Experience with Bitlocker encryption antivirus and malware/spyware removal software
• Proficiency in Microsoft Office 365 (Enterprise) applications.
• Expertise in Windows Server 2016 and above.
• Working knowledge of VMware ESXi and vSphere preferred
• Working knowledge with Palo Alto Firewalls preferred
• Working knowledge with Mitel Telephony System preferred
• Strong oral/written communication and listening skills.
• Strong attention to detail.
• Strong analytical and problemsolving skills.
• Can work effectively with a team or independently.
• Can work well under pressure with ability to prioritize effectively.
• Strong ethical orientation with ability to maintain confidential information.

Qualifications:

Bachelors degree in Computer Applications Computer Technology or related field OR

Associates degree in Computer Applications Computer Technology or related field AND Three years of related experience.

Bachelors degree in Computer Applications Computer Technology OR Associates degree in Computer Applications Computer Technology & 3 years exp

Required

Experience active directory DNS and DHCP Required 3 Years

Experience imaging and deploying laptops Required 3 Years

Experience with troubleshooting network connectivity issues in both LAN and WAN environments Required 3 Years

Experience providing desktop/laptop computer hardware support Required 3 Years

Setup and install computers for New Hire OnBoardings and OffBoardings Required 3 Years

Experience supporting remote workers and troubleshooting VPN and remote technology issues Required 3 Years

Experience with Bitlocker encryption antivirus and malware/spyware removal software Required 3 Years

Working knowledge of VMware ESXi and vSphere preferred

Working knowledge with Palo Alto Firewalls preferred

Working knowledge with Mitel Telephony System preferred