Automotive Services Claims Handler

Location: Northwest based around Preston Bolton and Blackpool area or Aylesbury

Role Title: Automotive Services Claims Handler

• Full time and Part time positions available
• Working hours/days varied
• Salary22800 plus bonus and benefits package

Job Summary

We are looking to recruit claims handlers in a fulltime permanent position to support the companys continuing growth reporting to the Automotive Services Team Leader.

The role is a hybrid role with travel into a Preston (or near) office at some point in the future or Aylesbury Buckinghamshire.

You will be responsible for all aspects of the thirdparty claims lifecycle delivering high energy outbound calls to motor insurance claimants to convert third party repairs and associated vehicle hire into the insurers preferred repair network and replacement vehicle providers liaising with the claimant supplier partners and setting up invoice payments.

Experience working in a similar role is desired but not essential.

Company description

Fast growing technology led company that delivers market leading (and award winning!) solutions and services to motor insurers reducing exaggerated claims costs.

We are the UKs leading independent insurance outsource partner specialising in motor insurance claims third party capture credit hire defence plus debt recovery and we represent some of the largest insurers accident management organisations and vehicle rental companies in the UK and ROI.

We passionately believe in nurturing supporting and developing our people offering good remuneration and other financial incentives. If you want to grow with our business we will support your career development.

We have a reputation for being disruptive challenging the norm a fierce focus on first class service and a can do attitude. We want all our clients to feel that were a delight to deal with with the engagement and delivery process being a breeze.

Key tasks

Making and receiving calls to thirdparty claimants and using your skills to capture the claim into the insurers preferred repair network and to take a replacement vehicle (when required) from one of the partner providers

Updating the systems of record

Obtaining status updates on the vehicle repair and conveying this to the insurer replacement vehicle provider and the claimant

Obtaining the necessary invoices for the repair costs and the vehicle hire and any specialist costs ensuring these are properly authorised

Prepare the pack for payment

Skills and Knowledge Requirements

Knowledge of the motor insurance market

Previous experience of providing excellent customer service

Excellent telephone manner

Good verbal and written communicator

Good Excel Word and Microsoft Office skills

Attention to detail

A cando positive mentality

Ability to work under pressure and to target

Preferred Skills Knowledge

Experience gained working in the insurance or credit hire sector.

Success Criteria

On target successful daily conversions

Monthly targets met or exceeded

Delighted customers

Your ability to work as a team player

Asking for assistance early when needed