Customer Service Assistant with Polish DutchFlemish or Norwegian

Conquer Customer Service in Beautiful Riga! (Introduction)

Master the Customer Experience (Duties)

• Be the hero for customers! Respond to their inquiries about a payment platform and provide solutions that leave them smiling.
• Document your interactions clearly and efficiently within the companys contact center tool.
• Ensure all issues are resolved within the designated timeframe.
• For complex problems youll have the support of your team lead to ensure smooth resolution.
• Work independently and collaboratively to achieve team goals.
• Build strong relationships with both internal and external contacts.
• Make every customer interaction a positive experience!
• Deliver topquality service by meeting established standards.
• Be reliable and punctual arrive on time and follow the work schedule.
• Manage your workload effectively hitting targets for response time call handling and resolution rate.
• Be open to learning new things and participate in training sessions.

Unleash Your Multilingual Powerhouse Skills (Requirements)

• Be a language whiz! Professional fluency (C1 level) in Polish Dutch/Flemish or Norwegian is a must along with strong English communication skills (B1 level).
• Previous experience in outsourced customer service is a big plus.
• EU citizenship or a valid work permit for Latvia is required.
• Techsavvy Be comfortable using computers and have a typing speed of at least 50 wpm with high accuracy.
• Were looking for a positive friendly and selfmotivated team player!
• A serviceoriented mindset with a problemsolving approach is key.
• Be adaptable and willing to work flexible hours (as permitted by law).
• Pass a background check with a clean record.

Your Riga Adventure Starts Now! (Benefits)

• Launch your career with paid startup training and ongoing professional development.
• Well help you relocate to Riga making your move seamless.
• Enjoy a dynamic and diverse role in a modern and pleasant work environment.
• Watch yourself grow we offer opportunities for personal and professional development.
• Build lasting connections with teambuilding activities.

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