Desktop Support

Title: Desktop Support

Location: Rialto California

Duration: 12 Months Contract

Job Description:

(1.) To adhere to quality standards (voice and accent Tech Monitoring) regulatory requirements and company policies. Required experience 24years.

(2.) To maintain high login Efficiency (Availability) for customers.

(3.) To provide level 1 remote desktop support to resolve tickets or provide hardware or software or network problem diagnosis or resolution via telephoneor email or chat within agreed SLA of ticket volume and time.

(4.) To update worklogs and follow shift or escalation process to escalate complex problem to appropriate support specialists or route problems to 2nd and 3rd level IT support staff as the case be.

(5.) Work on value adding activities such Knowledge base update and selfdevelopment.

(6.) To adhere to quality standards (voice and accent Tech Monitoring) regulatory requirements and company policies.