Customer Success Manager

Exp 14years

Overview:

Key Responsibilities:

• Develop and maintain strong relationships with clients to enhance customer satisfaction and retention.
• Understand customer needs and communicate them effectively to internal teams.
• Proactively monitor and analyze vendor performance.
• Identify and drive opportunities for vendors to work on daily basis .
• Collaborate with sales and marketing teams to support customer success initiatives.
• Track and report on key account metrics and customer health indicators.
• Resolve customer issues and escalate as needed to ensure timely resolution.
• Deliver product training and best practices to partners.
• Lead and manage vendor success projects and initiatives.
• Participate in vendor development feedback sessions based on client insights.
• Contribute to the development of vendor success processes and best practices.
• Collaborate with crossfunctional teams to improve overall customer experience.
• Stay updated on industry trends and customer success best practices.

Required Qualifications:

• Bachelor s degree in Business Administration Marketing or related field.
• Proven experience in a customerfacing or client relationship role.
• Demonstrated ability to drive customer success and achieve retention goals.
• Excellent communication and presentation skills.
• Strong analytical and problemsolving abilities.
• Technical aptitude to understand and explain product features and benefits.
• Experience in project management and crossfunctional collaboration.
• Ability to interpret data and make datadriven decisions.
• Proven track record of managing multiple projects and clients simultaneously.
• Team player with strong interpersonal and negotiation skills.
• Understanding of CRM software and customer success platforms.
• Ability to thrive in a fastpaced and dynamic environment.
• Customercentric mindset with a passion for delivering exceptional service.
• Certification in Customer Success or related field is a plus.

analytical skills,presentation,customer service,client relationship,team collaboration,data interpretation,problem-solving,communication,crm software,project management,analytical,cross-functional collaboration,customer success platforms,customer success