Deputy Manager Loan Servicing

Opening for Deputy Manager (Loan Servicing) Leading MNC Chennai

Exp 8 (Min 2 Years Assistant Manager)

LocationChennai

CTC13 LPA

Shift US Shift

Notice Immediate30 Days

Job Description

Min 45 years of experience in managing teams in US Mortgage Servicing operations

Essential Skills

Experience in managing US Mortgage Servicing operations with teams of 2530 associates in outsourced environment

Customer Focus: must demonstrate competency in dealing with all levels of employees /management and building strong relationships with teams and all organizational customers.

Functional/Technical Skills: must possess very strong US mortgage servicing domain along with quantitative analytical and technical aptitude skills

Drive for Results: must possess the ability to work under pressure meet deadlines and be accountable for performance.

Time Management: must be able to multitask be detail oriented and demonstrate strong organizational skills.

Interpersonal Savvy: must demonstrate excellent interpersonal skills with all levels of organizational customers and team members.

Written Communication: must possess the ability to effectively accurately and concisely convey thoughts and concepts and provide information to all organization customers.

Problem Solving: must demonstrate the proactive ability to find and define problems understand business impact identify solutions and provide recommendations for corrective action.

Decision Quality: must possess the ability to work independently establish priorities and demonstrate good judgment skills.

Learning on the Fly: must be willing and able to take the initiative for learning increasing knowledge and improving skills in a selfdirected manner to improve performance and position addedvalue.

Dealing with Ambiguity: ability to adapt and excel as a team player in a fastpaced and changeoriented environment.

Ability to manage client escalations and client relationships

Responsibilities

Managing complex US Mortgage Servicing operations process on a day to day basis

Independently resolve outstanding issues and communicate/escalate problems to clients and Senior Management.

Participate in industry initiatives and working groups and and when required

Driving productivity and efficiency

Analysis of reports and determine authenticity of the report and ability to identify significant variances.

Complete ownership of deliverable of team and handling escalations.

Attend daily calls with customer and explain the status/ progress of deliverables

Respond to customer queries on deliverables

Help team members to fix the issues in daily activities

Act as first/Second level of escalation on delivery issues

Supervision of Lead Analysts Senior Analyst and Analyst

Ensure all reference data related activities are completed as per client expectations

Meet the TAT and error free delivery

Contribute to process streamlining and improvement

Plan and prioritize all projects handled by the team.

Ensuring Checklist Metrics and EOD activities are completed and signed off.

Ensuring timely updates/review of SOPs Issue Logs

Ensure adherence / Managing KPI and SLAs on ongoing basis

Monitoring and ensuring closure of daily/weekly and monthly deliverables in various aspects of aged outstanding items

Maintenance of escalation policies

A proactive approach to problem solving taking ownership of issues and having the determination to follow things through

Ensure attritions targets are not breached

Managing a team of agents in customer driven enviornment

Actively participate in governance calls with the clients for effective process management

Manage operations through end to end planning metrics review and root cause analysis

Manage Client relationship as part of operations delivery;

Drive change by successful implementation of process improvement recommendations

Review overall staff performance and recommend training needs

Liaise with HR Facilities Training IT & Network teams to ensure seamless operations delivery

Requirements

Total 8 years of Exp with Min 45 years of experience in managing teams in US Mortgage Servicing operations

Min 2 Years as an Assistant Manager

Min 4-5 years of experience in managing teams in US Mortgage Servicing operations Essential Skills- Experience in managing US Mortgage Servicing operations with teams of 25-30 associates in outsourced environment Customer Focus: must demonstrate competency in dealing with all levels of employees /management and building strong relationships with teams and all organizational customers. Functional/Technical Skills: must possess very strong US mortgage servicing domain along with quantitative, analytical and technical aptitude skills Drive for Results: must possess the ability to work under pressure, meet deadlines and be accountable for performance. Time Management: must be able to multi-task, be detail oriented and demonstrate strong organizational skills. Interpersonal Savvy: must demonstrate excellent interpersonal skills with all levels of organizational customers and team members. Written Communication: must possess the ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all organization customers. Problem Solving: must demonstrate the proactive ability to find and define problems, understand business impact, identify solutions and provide recommendations for corrective action. Decision Quality: must possess the ability to work independently, establish priorities and demonstrate good judgment skills.