Level 1 IT Support with French

Our client is a French multinational that supports over 200 companies by providing IT support for their Windows users.The company offers the opportunity to learn and specialize in Level 1 (L1) IT support. Additionally the company will support you in your future learning and advancement including handling Level 2 or 3 (L2 and L3) incident resolution.

Responsibilities:

• Provide accurate and optimal IT solutions via emails or chat;
• After an effective training period you will be able to troubleshoot different issues (office windows outlook internet specific applications hardware);
• Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
• Followup the existing backlog;
• Comply with projects performance indicators;
• Communicate with other designated teams and escalate complex issues.

Requirements:

• Spoken languages: fluent French and English (B2/C1);
• Technical college or university is not mandatory as necessary training will be ensured;
• Previous customer support experience is an advantage;
• Excellent customer service abilities: client orientation active listening and interpersonal skills;
• Ability to work in a dynamic environment and to multitask;
• Availability to work in shifts.