Job Title: Senior Service Operation Manager
Job Description: Position Senior Service Operations Manager Region Jeddah Department Operations Reports To Senior Service Manager Direct Reports Shift Duty Managers Senior shift leaders Shift Leaders Work Pattern (Day/Shift)
Knowledge:
- 1 Bachelor/Masters in engineering (Technical Electrical or Mechanical)
- 2 Lean Six Sigma Certificate
- 3 Certified Operations Manager (COM) is a plus
Key Experiences:
- 1 8 Years of Experience in Operations or technical function (Electrical or Mechanical).
- 2 5 Years Experience in Managing / Leading a team
Job Purpose Statement: Manage the Operations crew and activities to assure the service contract deliverables.
Key Activities:
- 1 Manage Operations Crew to Ensure optimal manpower & skills distribution.
- 2 KPI Reporting and major incident reporting (based on root cause analysis RCA)
- 3 Communication and coordination with stakeholders during operation and in case of major breakdowns
- 4 Initiate and drives improvements regarding processes procedures and systems used
- 5 Team Management Escalation management and stakeholder management.
- 6 Work collaboratively with different departments to ensure achieving contract deliverables and KPIs
- 7 Design and create plans of action for the various stages of the service operations process
- 8 Oversee recruitment hiring and training of new employees
- 9 Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences
- 10 Daytoday management of all customerfacing teams to ensure all teams work towards the same goals
- 11 Continuously monitor metrics and leverage customer feedback to drive continuous improvement of service practices
- 12 launch new initiatives and projects that improve upon supportrelated processes to meet changing customer needs
- 13 Budget control managing monitoring and adjusting budget to ensure that the business remains on track to meet companies financial goals and deliver on the organizations objectives
- 14 Run a safe injury/accidentfree workplace
Job Requirements: null
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