We are thrilled to offer an exciting opportunity with a leading multinational technology BPO business in Barcelona. We are seeking a dynamic Germanspeaking IT Helpdesk professional to join our team and provide exceptional support to customer service employees.
Duties
As an IT Helpdesk professional you will be responsible for:
- Providing 1st level IT support to client employees via phone email chat or selfservice portal
- Assisting client employees in the operation of user systems and peripheral devices
- Performing root cause analysis and troubleshooting including monitoring IT requests and issues in the client s ITSM system
- Collaborating with client s 2nd level service organizations and external service providers for issue resolution
- Utilizing internal knowledge databases to ensure a high first resolution rate
Requirements
To excel in this role you should possess:
- Proficient or bilingual level of German and advanced English
- Experience in 1st or 2nd level IT support particularly in a large company environment
- Solid IT knowledge especially in Windows 10 Office 365 MS Teams and hardware and software troubleshooting
- An analytical approach to complex issues with familiarity in ITSM ticket systems (ideally in ServiceNow)
- Knowledge of processes according to ITIL V4 a strong customer and service orientation as well as a reliable and systematic way of working
Benefits
- An excellent remuneration package based on experience skills and performance
- Full paid training on the company and the project youll be working on
- Career development programs specialized courses and language classes
- A dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Fulltime 39 hours/week permanent contract with a choice of fixed schedules
- An office in the center of Barcelona
Join us and embark on a rewarding career journey with limitless opportunities for growth and development. If you are ready to make an impact in a global team apply now and take the first step towards an exciting future with us!
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