Backend Executive - 31164

Job Description

• Handle customer complaints; provide appropriate solutions and alternatives within the time
• limits. Follow up to ensure resolution.
• Protectively attend and respond phone calls and emails.
• Keep records of customer interactions.
• Creation of reports on regular basis.
• Follow communication procedures guidelines and policies.
• Provide accurate valid and complete information by using the right methods/tools.
• Identify and assess customers needs to achieve satisfaction.
• Handling customer concerns and complaints in a timely manner.
• Assure satisfactory level of service is being provided to customers.
• Maintain a polite attitude towards customers when interacting on call.

Education/Experience

• Prior experience in fitness industry would be an add on.
• Must be comfortable with answering multiple calls per day.
• Proficient with excel.
• Good interpersonal skills.
• Decent command on spoken English with fluency.
• Graduate candidates or Result awaited candidate can apply.
• Should have a go getter attitude.
• Strong phone contact handling skills and active listening.

customer complaints handling,excel proficiency,excel,communication,email handling,spoken english,phone handling,communication procedures,interpersonal skills,active listening,customer,report creation