ServiceNow Customer Administrator

The ServiceNow customer system administrator role is technical in nature and dedicated to the basic administration and overall health of the ServiceNow platform.

• The ideal candidate will have proven implementation experience a background in the IT Infrastructure Library (ITIL) business process and working knowledge of IT operations.
• Past work experience with industry leading providers of help desk IT service management asset management network and systems management or similar technologies a definite plus.
• The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including but not limited to standard configuration user administration security workflow date management and integrations.
• This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.

Responsibilities

• Personalize and create forms and fields
• Create new applications modules and tables
• Activate a plugin
• Build reports gauges and homepages
• Set up Service Level Agreements (SLAs) and monitor SLA workflows
• Create and track Service Catalog requests and items with variables
• Create monitor modify and publish Service Catalog workflows with approvals
• Follow the notification process back to the Business Rule
• Import data into the instance
• Create and use update sets to facilitate moving customizations between your instances
• Search populate and customize the Knowledge Base
• Create an Access Control Rule (ACL)
• Create global controls for attachments and cookies
• Custom scripting
• Build third party software integrations
• Answering how to technical and application configuration questions
• Aiding in translating business requirements into technical requirements
• Facilitating roll out of new applications and modules
• Manage the ServiceNow system upgrades that occur three times per year
• Assisting in troubleshooting patch / release management issues

The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 12 years of experience with:

• Web Technologies (XML HTML JAVA Script AJAX CSS HTTP etc.)
• Web applications networks protocols and email (SMTP POP3)
• Basic understanding of ITIL v3 methodologies
• Understanding of enterprise IT architecture
• Working knowledge of relational databases
• Experience with database manipulation via a programming language

Experience in these areas is a plus:

• LDAP directories such as: Active Directory eDirectory OpenLDAP.
• Single Signon using: Digested Token SAML 1.1 SAML 2.0.

• Web Services integrations.