Overview:
The role of a ServiceNow Lead Developer / System Administrator is essential to the functioning of our organization as they will be responsible for designing developing and implementing solutions within the ServiceNow platform. This position plays a critical role in ensuring that our service management processes are efficient effective and aligned with the needs of the business.
Key Responsibilities:
- Lead and manage ServiceNow development customization and configuration.
- Collaborate with business stakeholders to understand requirements and translate them into technical solutions.
- Design and implement ServiceNow modules workflows and web services integrations.
- Develop and maintain ServiceNow reports dashboards and analytics.
- Provide technical expertise in the identification evaluation and development of ServiceNow solutions.
- Manage ServiceNow instance performance security and availability.
- Participate in the review and analysis of business processes and application integrations.
- Ensure compliance with ITIL best practices and standards.
- Train and support ServiceNow end users and administrators.
- Collaborate with crossfunctional teams to troubleshoot and resolve technical issues.
Required Qualifications:
- Bachelors degree in Computer Science Information Technology or related field.
- ServiceNow Certified System Administrator (CSA) certification.
- Minimum 5 years of experience in ServiceNow development and administration.
- Expertise in JavaScript HTML CSS and other web technologies.
- Strong understanding of ITIL principles and practices.
- Proven experience in developing ServiceNow custom applications and integrations.
- Ability to analyze diagnose and resolve technical problems.
- Excellent communication and interpersonal skills.
- Experience with ServiceNow upgrade and patching processes.
- Knowledge of database management and SQL queries.
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