Drive innovation in service offerings, business tools & processes, finding opportunities for differentiation and value creation to improve customer happiness and dedication.
Responsible for the development and execution of strategic roadmap for service product management, encompassing the entire product lifecycle from concept to end-of-life, ensuring alignment with business goals, prioritizing initiatives based on strategic importance and market demands.
Collaborate with cross-functional teams, including Business Development, Sales, Engineering, Service Delivery & Marketing to translate customer needs, portfolio gaps, market insights into innovative service solutions and service product improvements.
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