Customer Delivery Program ManagerVOIS

Communicates the High Level Vision for the project/ programme and the customers “desired” future state. Designs the delivery capability to deliver the programme

o Creates a detailed project/programme plan, using Transformational Flows, identifying the resources required, project interdependencies and critical path, including all the activities that the business need to do to prepare for new technical or business components identifying the projects within the Programme plan Create cost estimated for the business

o Ensure that all projects/programme work streams and project plans are integrated within the overall programme plan.

o Manage and control the performance of the project plan. Identify and embed measurable outcomes & critical success factors into the programme plan

o Formulate and manage stakeholder communications plans

o Plan & Manage the people utilisation, including recruitment, competency profiles and development for duration of the engagement