ServiceNow HRSD Tech Lead

Overview:

Key Responsibilities:

• Lead the design development and implementation of ServiceNow HRSD solutions to optimize HR service delivery processes
• Collaborate with crossfunctional teams to gather requirements and deliver solutions that meet business needs
• Provide technical leadership and guidance to a team of ServiceNow developers and administrators
• Develop and maintain technical documentation including system specifications design artifacts and test plans
• Participate in project planning resource allocation and timeline management
• Configure customize and enhance ServiceNow HRSD modules and associated integrations
• Identify and resolve technical issues ensuring the stability and performance of the HRSD platform
• Conduct regular system audits to ensure data integrity and compliance
• Collaborate with stakeholders to prioritize enhancement requests and new feature development
• Stay abreast of industry best practices and emerging ServiceNow technologies

Required Qualifications:

• Bachelors degree in Computer Science Information Technology or related field
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (HRSD) credentials
• Minimum of 5 years of experience in ServiceNow platform development and administration
• Demonstrated proficiency in ServiceNow HRSD including core HR case and knowledge management
• Proven experience in leading and mentoring technical teams with strong project management skills
• Solid understanding of ITIL framework and its application to HR service management
• Excellent problemsolving abilities with a focus on driving continuous improvement
• Strong communication and interpersonal skills for effective stakeholder engagement
• Ability to thrive in a fastpaced dynamic environment with a customercentric mindset
• Experience in integrating ServiceNow with thirdparty applications and systems

servicenow,technical leadership,project management