Guest Relation

Overview:

Key Responsibilities:

• Welcome and greet guests in a warm and friendly manner
• Handle guest inquiries and concerns promptly and professionally
• Assist with checkin and checkout procedures
• Coordinate with other departments to fulfill guest requests
• Provide information about local attractions and amenities
• Ensure guest feedback and complaints are addressed and resolved effectively
• Maintain a clean and organized lobby and reception area
• Handle telephone and email communications with guests
• Assist in managing reservations and room assignments
• Participate in training and development programs
• Contribute to maintaining high standards of customer service
• Assist in creating and updating guest service procedures and policies
• Collaborate with the management team to enhance the guest experience
• Assist in managing special events and VIP guests
• Adhere to security and privacy policies to ensure guest confidentiality

Required Qualifications:

• High school diploma or equivalent
• Prior experience in a customerfacing role
• Excellent communication and interpersonal skills
• Strong problemsolving abilities
• Ability to multitask and prioritize in a fastpaced environment
• Exceptional attention to detail
• Proficiency in using basic computer applications and software
• Knowledge of hospitality management systems is a plus
• Ability to work flexible hours including evenings and weekends
• Understanding of cultural sensitivity and diversity
• Ability to remain calm and professional under pressure
• Teamoriented with a positive attitude
• Ability to lift and carry moderate loads
• Fluency in additional languages is advantageous
• Certification in customer service training is a plus

communication,customer service,organization